This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and 11% pension after one year of service.
Salary: £48,000 – £56,000 per annum starting salary
London/Hybrid (4+ days in the office per month)
About the role
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.
It's a particularly exciting time for product delivery at Which? as we move forward with our ambitious transformation programme, putting users at the heart of every product and service we create. Over the next twelve months we will be developing our product offering at pace, trialling new ways of working and driving innovative user-centred approaches to achieve desired outcomes.
As a Product Designer at Which? you'll lead design within one of our empowered product squads. You'll work closely with Product, Engineering and User Research colleagues to ensure our products and services meet user needs and support organisational objectives.
Key responsibilities
You will:
- Create a collaborative work ethic within the Squad, enabling all team members to be involved in the design process as appropriate
- Develop an iterative & evidence based approach to design, applying best practice user-centred design methodologies to address complex design problems and provide inclusive design solutions
- Support User Experience Researchers to define the problem we want to solve, generate & analyse insights and deliver a solid set of recommendations
- Understand how qualitative insights and quantitative data can drive demonstrable improvements and give context and rationale to product design direction
- Ensure that the end product build meets usability, accessibility, performance, interaction design and development quality standards – while applying the visual identity consistently
- Create detailed UX deliverables including: user journeys, sketches and storyboards, site maps, wireframes, navigation models and prototypes in line with the needs of the project
You'll have:
- A strong portfolio demonstrating experience across the full product life-cycle – including early concepts & sketches, wireframes, prototypes and production-ready designs, across multiple devices
- A collaborative approach to creating robust design solutions, both with business stakeholders and Product Design & Development teams
- An expert understanding of typography, colour theory and interaction design standards
- A good understanding of, and experience in, formal and informal user testing approaches and validation
- Understanding of accessibility standards and comfortable designing to meet a wide range of access needs
- Understanding of core web technologies (such as HTML & CSS), web development principles & processes, and the impact of design choices on technical requirements
- The ability to present confidently and eloquently explain design decisions to stakeholders and peers alike
We also have these benefits for you to consider:
- Generous Holiday allowance of 28 days a year from the start (plus bank holidays)
- 35 hour working week
- Hybrid way of working, with patterns agreed at team level, based on the requirements for the role
- Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Sodexo which offers large % off every day shopping
- Eligible to join Charity Worker Discount scheme – further savings and offers
- Annual Bonus (up to 5% currently, depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months
- Free life assurance cover (worth at least 4 times your annual salary)
- Free access to Which? member content and free access to Which? money and legal helplines
- Free fruit at all office sites, free bean to cup coffee and daily free breakfast is available everyday in our offices
- Work from (almost) anywhere” for 4 weeks of the year policy
- A brief chat with a recruiter by phone
- An short interview on Google Meet with the Head of Product Design and User Research (typically 30 minutes) to discuss your CV/previous work experience
- An interview on Google Meet (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task.
- On some occasions there may be a follow-up interview on Google Meet with values and experience-based competency questions (approximately 30-60 minutes)
To apply for this role please include a CV, a short cover letter outlining your interest & suitability, and a link to your portfolio.
About Which?
All our roles are now hybrid (we will supply you with the tools and technologies to enable you to do this).
We also reserve the right to withdraw this advert at any given time due to the number of applications received.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.
We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us – it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore we can make reasonable adjustments to accommodate our candidates as and when.