Your role
To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.
What you'll be doing
FLEETCOR, is a Global Leader in Commercial Payments. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Over 80 countries around the world operate and use our solutions for their payments. We’re passionate about our brand, our product, customers and employees, and we want to meet highly motivated individuals who will share our vision – and our passion.
About the team you’ll be working in:
We have an exciting opportunity for a Customer Service Advisor, based on-site at our state of the art Swindon Office on a permanent, full-time basis. Reporting into the Team Manager. You will be working within the customer success group, responsible for improving customer experience in order to drive growth. Within the customer success group there are multiple lines of business, working collaboratively, sharing best practice and ensuring our Fleetcor customer base has the best solutions to suit their business needs
About the role and what you’ll be doing:
The Customer Service Advisor will build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.
You will proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship and handle all queries, whether telephone or email based enquiries, within the established best practice and department procedures.
Skills and experience we’d like you to have
-
Proactive
-
Self-Driven
-
Commercially and customer astute
-
Account Management experience would be advantageous
-
Previous experience of phone based roles
The rewards we give you
-
Free on-site parking
-
Excellent progression
-
Opportunities working for a global company
-
4 X Life insurance
-
Pension scheme 5% employer contribution
-
Private Healthcare
-
25 days Holiday (plus Holiday Buy/Sell)
-
Access to benefits portal – Perk Box
-
Employee Fuel Card
-
Access to LinkedIn learning
-
Career Progression
Fleetcor is committed to equality of opportunity and welcome applications from people, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. And we promote flexible working opportunities where operational needs allow.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
#INDINT
About FLEETCOR
FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.