Job Description
Title: Training Advisor (Retail)
Department: Human Resources
Location: Chandlers Ford
Salary: £29,592
Hours: 37.5 hours per week
Are you an experienced trainer?
Do you enjoy designing and delivering engaging training sessions?
If so, then we have an exciting opportunity for a Training Advisor to join us, where you will bring learning to life!
What we can offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 10% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
What does this role involve?
Our Energy Hubs are located on the high streets, to service customers in their own communities. As a trainer dedicated to our retail hubs, you will deliver engaging training sessions to new and existing staff, enabling them to service and support our customers. This could be giving energy efficiency advice to save money, and the planet, or answering general questions about their account.
Day to day, you will;
- design and deliver training workshops for our Energy Advisors;
- work collaboratively with recruitment, IT, and operational teams to ensure new starters have a slick induction journey;
- provide onsite and remote coaching support to existing staff;
- analyse training feedback and look at innovative ways to make enhancements.
Who are we looking for?
As an experienced trainer, you will have a passion for sharing and embedding knowledge. Your energetic facilitation style will help you to create an engaging learning environment.
Your experience in designing interactive sessions and insightful content will resonate with our retail staff.
The role is based in our Chandlers Ford office, however, travel to other sites and energy hubs is required.
Additional benefits available on your first day!
- Utilita Bonus Scheme, made up of personal and company elements.
- Career progression, 32% of our vacancies in 2022 were filled internally.
- 25 days annual leave plus bank holidays.
- The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
- Discounted employee energy tariffs.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.
Job Type: Full-time
Salary: £29,592.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Eastleigh: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person