1st Line Application Support Analyst / Service Desk Analyst / IT Support Analyst / Software Support Specialist
An ambitious Application Support Analyst is required by a growing team and dynamic IT team of a leading financial services company who support a fully digital, Microsoft Azure cloud-based platform. This is an exciting time to join a market leader who are experiencing a period of rapid and sustained growth and as they work at the forefront of consumer satisfaction in the Financial Services Industry.
The role is a great opportunity for someone who is looking to quickly progress their career into 2nd line and beyond with the opportunity to learn and work with a modern Azure Cloud technology stack.
Key Responsibilities:
As an Application Support Analyst, you wilI be responsible for providing 1st line IT & application support for issues raised by the business
- Triaging application incidents, potentially spanning multiple application and impacting multiple business processes – engaging with our IT solution partners and other members of the Application Support Team
- Be on-site several times a week to assist with physical issues office infrastructure (including printing)
- Gather information on IT service issues and map operations business issues to the underlying application and infrastructure architecture
- Supporting the valuation and implementation of new tools and technologies through independent research, prototyping and participation in proof-of-concept activities
- Strive for continuous improvement and identify and record these
- You will use your experience to help assess whether current tools and platforms remain competitive, fit for purpose and cost-effective
- Support application support analysts in the incidents and requests
Who we are lookinq for:
- Some current experience (1 year +) of working in an applications support, 1st line helpdesk or service desk type role
- the ability to understand and extract key information from investigations is essential to diagnosing and resolving incidents
- Experience of working within an ITIL framework
- Ability to work under pressure Whilst meeting and exceeding contractual SLA and internal KPIs
- Enjoys investigating and resolving problems big or small, with a passion for understanding the why and the how
- Excellent communication skills
- Able to grasp new concepts quickly and efficiently
- A strong logical and troubles hosting mindset, with excellent time management skills
- Ability to work autonomously when required
- positive and enthusiastic approach and a strong team ethic
- Ability to multitask, be flexible and dea! with interruptions and change
Knowledge / Understanding of the following areas would be advantageous
• JIRA (including Service Desk)
• Microsoft OI65
• Microsoft Azure
• Powershell or other scripting languages
• Kubernetes / Containers
• PowerBI
• DevOps
In return you will have the opportunity to grow and learn with a comprehensive training and development programme with the opportunity to make a real difference and be part of a culture that is driven to make life better. Comprehensive benefits include:
Flexible hybrid working – 2-3 days per week in office
Discretionary company bonus
Private medical insurance
Life assurance x4
6% Company Pension
24/7 GP service
Medicash
Travel insurance and much more