Job Description
Job Description and Person Specification
Reference No & Job Title:
HGV Mechanic
Location:
Bromsgrove
Duration of assignment:
3 months +
Working hours:
37 hours
Rate:
£16.12 p/h PAYE/ £20 p/h umbrella
IR35 status:
Inside IR35
Ideal start date:
ASAP
Job Category/Lot Details:
Lot 4 - Engineering & Surveying
Strategic Purpose:
Keep my place safe and looking good.
Departmental Purpose:
Keep my place clean and looking good and do sensible things to maintain it
To understand the needs of our customers and to identify what is required to ensure that customers receive the help/service they need in order to resolve their issue or problem.
Carry out appropriate tasks and to work with in-conjunction with colleagues, 3rdparties, partners and suppliers to deliver the services that our customers want and need.
Adapt to the changing needs of our services and customers.
Purpose of the Role:
Mechanic
I will help to deliver our agreed purposes by using my skills, training, vehicles, plant and equipment to carry out operational tasks, subject to me having suitable skills and training, that deliver work and services using a systems thinking approach that our customers want and need. Including the following:
Planning and prioritising work
Assist the Team Leader and Senior Mechanic in identifying, organising and prioritising training the team.
Developing myself
Specific Tasks:
Inspect, repair and service the Council’s wide range of vehicles, small plant and agricultural equipment including Refuse collection vehicles, sweepers, tippers, mowing equipment, small tractors, chainsaws, hedge cutters, strimmers, blowers, etc…...
Carry out MOT tests and retests on class 4, 5 and 7 vehicles
Carry out taxi tests to the standards set by both Bromsgrove and Redditch Councils.
Navigate around Bromsgrove and Redditch districts and attend breakdowns and undertake necessary repairs or facilitate the vehicles recovery back to the depot. Therefore knowledge of Health and Safety procedures is essential.
Be prepared to work a split shift arrangement if required to meet the needs of the service.
Be prepared to work from either of our two workshops if required to meet the needs of the service.
Cover periods of leave and sickness within the workshop also work bank holidays when the front line operational staff are working.
Be prepared to be available in order to provide cover during periods of emergency works, winter maintenance and special events as required.
To work flexibly to cover the needs of the service, working 37 hours per week, between 6:30am – 6pm Mon – Fri.
To train staff to carry out minor repairs and basic maintenance of plant and machinery and to monitor that the work is carried out to the necessary standards
To investigate and deal with enquiries from customers,
To act on own initiative with regard to workload / work prioritisation.
To liaise with contractors when required
Drive vehicles up to 26 tonnes (LGV)
General tasks:
Making sure that the correct equipment, plant and PPE is available to do the job.
Having reflection time with the team and listening to them.
Completing paperwork and update computer systems.
Understanding customer demand and measures.
Pulling on specialist services when required.
Providing excellent customer focused service.
Speaking with/communicating with customers partners, colleagues and suppliers.
Resolve issues within the team.
Owning and resolving customer issues and complaints.
Escalating / making management aware of issues that I am unable to resolve.
Ensure compliance with Health & Safety legislation, policy and procedures.
Any other reasonable duties
Role Principles
I will remember what matters to the customer by:
- Aiming to provide customers with the service that they want and need
- Helping my colleagues and internal customers to sort their customer requests
- Helping our residents and visitors to get the service they require
- Avoiding customer confusion by not passing them around or handing them off to others
- Trusting our customers
- Being efficient, polite, professional, friendly and cheerful
- Helping others to help themselves if appropriate
- Keeping information confidential and adhering to the Data Protection Act 1998
I will be available to our customers when they need me by:
- Working as a team to provide cover within the Stores
- Working flexibly to ensure we have the right people in the right place at the right time to meet requests
- Working across the various Council sites in both Redditch and Bromsgrove when required
- Working with my colleagues to prioritise and manage my workload and tasks in response to the requests
- I will have a flexible approach to work, supporting service change and transformational improvement
I will support my team members by:
- Working with managers to make sure that we deliver the service our customers need
- By being responsible for providing instruction and guidance to colleagues whilst carrying out work tasks; ensuring compliance with Council policies, procedures and safe working practices and use of correct working methods
- Work with management and other staff to produce reports from data held to assist with service improvement and project management.
- Use the information collected to make informed and intelligent decisions on changes to the services
- Assist with the monitoring of measures and service standards
- Using my strengths to help others develop
- Talking to others if I have concerns about something not being done right, rather than allowing it to keep happening
- Identifying areas of poor service or service failure and ensuring that remedies are put in place as soon as possible
- Helping others to understand and work in a systems thinking way
- Having reflection time with the team to discuss how we are working, what we are doing etc.
I will always aim to meet customer’s needs:
- Understanding what matters to the customer and acting upon it
- Owning the customer enquiry and doing everything possible to meet our purpose
- Giving accurate information
- Recording accurate information
- Taking responsibility for sharing information
- Working collectively to ensure that we have the right information available
- Making decisions based on the information available in the interest of the customer
- Ensuring that we meet industry standards and best practice and that we act legally and safely
- Ensuring that any action is not to the detriment of our other customers
- Giving the customer clear information about what will happen and when
- Giving advice about who might be able to help if we can’t.
- Following up if necessary to check that the customer received the expected service and
- Pulling support from the right ‘expert’ when needed
I will use and update computer systems and help to develop new ways of working and technology by:
- Telephone
- IT Systems for recording customer requests and measures
- Finance Electronic Procurement system
- Email
- Web site
- Paper based systems (ie. filing)
- Intranet / GIS Systems
- Photocopiers and printers
- Tachographs
I will support the services by:
- Communicating with customers, suppliers, contractors, colleagues and Councillors both verbally and in writing.
- Organising meetings with 3rdparties, contractors, housing associations, parish councils etc
- Undertake such other reasonable duties
I will take ownership for developing and improving the system and our work by:
- Changing the way we work to meet requests
- Take ownership for developing my skills to meet requests by making sure that I have the right training and knowledge
- Identifying any issues with equipment, plant, vehicles that will help us to meet our customers’ needs
- Sharing learning across the whole team
- Working with others to develop a greater understanding of the whole service
- Understanding, identifying and designing out waste steps in the system
- Make changes based on facts and data
- Make decisions, take the initiative and solve problems
- Attending and contributing to meetings
- Help solve system conditions, issues and barriers
- Working with and supporting the management team
I will measure what is happening in the system to inform further improvements by:
- Recording data to help us measure our system
- Understanding the type and frequency of all requests
- Understanding complaints, compliments and other feedback from both external and internal customer
I will make sure that the environment I am working in stays safe by:
- Complying with the Health and Safety at Work Act 1974 and all council policies and procedures, safe working practices and risk assessments in the delivery of services to our customers
- Ensuring reasonable care for my own health & safety
- Ensuring reasonable care for the health & safety of anyone who may be affected by my acts or omissions
- Reporting all accidents and near-miss incidents immediately
- Reporting any repairs and maintenance issues
- Ensuring that I and others have received the correct training
- Ensure that I and others use and maintain all appropriate Personal Protective Equipment
- Co-operating with my employer or any other person to enable legal obligations to be met
- By not misusing or interfering with anything provided in the interests of health & safety at work
Person Specification
The specific skills, knowledge, abilities, qualifications or behaviours which are needed to effectively undertake the main duties and achieve the job purpose. These will be assessed using the information available from:
1 – Application form
2 – Interview
3 – Exercise (eg psychometric, case study, presentation etc)
4 – Evidence (eg certificate, membership card, course registration etc)
Knowledge and Experience
Knowledge and Experience
Essential / Desirable
To Be Assessed By
Relevant experience within a similar organisation repairing and maintaining light vehicles and large goods vehicles.
E
1 & 2
Experience of performing MIG welding; gas welding and electrical, hydraulic, and pneumatic diagnosis, repair & maintenance.
E
1 & 2
Understand and be able to work to Ministry of Transport Vehicle Inspectorate Standards.
E
1 & 2
Experience of performing repairs to small plant, mowers, cutters, drills, agricultural equipment, tractors and other such equipment
D
1 & 2
Knowledge of the direct services undertaken by both Bromsgrove and Redditch Councils and the equipment used.
D
1 & 2
Ability to plan and prioritise service workload
E
1 & 2
Knowledge of IT systems, including spread-sheets and data bases.
D
1 & 2
A good knowledge of Health and Safety, Data Protection and Freedom of Information.
E
1 & 2
Qualifications and Professional Memberships
Qualifications and Professional Memberships
Essential / Desirable
To Be Assessed By
Current full driving licence
E
1 & 4
LGV Category C
Hold a current CPC training card
E
D
1 & 4
1&4
Ministry of Transport approved vehicle testers certificate for classes 4,5 and 7 vehicles
D
1 & 4
CITB Plant Operators Certificates
D
1 & 4
City and Guilds qualification or equivalent, relative to vehicle, LGV & HGV repair and maintenance
E
1, 2 & 4
Job Specific Skills, Behaviours and Personal Attributes
Job Specific Skills, Behaviours and Personal Attributes
Essential / Desirable
To Be Assessed By
1
Must have excellent communication and interpersonal skills
E
1 & 2
2
Must be able to deliver excellent customer care and have a clear understanding of how this relates to quality services and delivery standards
E
1 & 2
3
Applicants must be prepared to work on dirty vehicles and/or plant such as cesspool tankers, refuse freighters, mowers etc.
E
1 & 2
4
Must be reliable, a good timekeeper and have evidence of a good attendance record
E
1 & 2
5
Must be able to carry out manual duties in all weathers
E
1 & 2
6
Must be flexible and have a ‘can do’ attitude and approach in supporting the demands and specific needs of the service at both authorities
E
1 & 2
7
Must be self-motivated, demonstrate initiative and be able to give instruction to colleagues
E
1 & 2
8
Must be able to understand detailed verbal instructions and be able to interpret written work instructions, drawings and plans
E
1 & 2
9
Must be able to work alone or as part of a team to achieve the aims and objectives of both authorities
E
1 & 2
10
Fully aware of safe working practices and risk assessments associated with the area of their expertise
E
1 & 2
11
To have an understanding of Council policies
D
1 & 2
12
Ability to solve problems on own initiative with limited resources using a systems thinking approach.
E
1 & 2
13
Demonstrates that they understand the importance of excellent Customer Service.
E
1 & 2
Job Types: Temporary contract, Temp to perm
Contract length: 3 months
Salary: £16.12 per hour
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 20/05/2023
Reference ID: hgv mechanic
Expected start date: 15/05/2023