Job Description
These temporary roles have the potential to become permanent and are working for a well-established Morley-based employer, a successful leader in its sector. They are looking for Customer Service Executives to start immediately, for an initial 3-month period but these will extend and can become permanent. The role will be site-based for training and then will become hybrid working with the option to work one day or more in the office. Now the roles are partly on site you will be working in a lively office environment with a relaxed attitude focussing on upbeat customer care on a flexible basis.
Job Role
You will be working within a lively customer service team where the role combines assisting customers mainly by phone and with the possibility of being required to support by email as well. You will be assisting with feedback on both service and products as well as offering solutions to resolve the customers concern. Excellent customer service ability is required however we are open to a range of backgrounds your customer service skills were attained in, for example contact centres, retail etc. If you do not have specific experience but feel you are the type of person who cares about providing customer service and that with training you could achieve this, it is worth contacting us. You will undertake a 2-4 week training period which will be a mixture of classroom learning and on the job support.
Responsibilities
- Dealing with a range of queries surrounding the companies app launch.
- Support customer's with their enquiries both via telephone and email.
- Offer troubleshooting support to customers.
- Answer inbound calls in a timely and friendly manner.
- Evaluate problems and complaints of the callers and provide proper solutions to them.
- Responsible for resolving customer's queries.
- Knowledge around service information.
- Record keeping of customer's queries/feedback whilst holding a conversation via the telephone.
- Make relevant notes from customer interactions.
- Manage & update customer databases.
- Boost customer loyalty by offering a proper experience over the phone.
- Work in a fast-paced environment to ensure excellent customer service is provided.
Experience, skills set and/or qualifications required
- You need to be the type of person who goes the extra mile to support customers. A willing attitude is very much appreciated by the team.
- Computer literate - you will be working between two screens, but training can be provided.
- Have an excellent eye for detail.
- Ability to control a conversation whilst updating the database. The most important factor is being able to hold a good quality conversation.
- Flexibility.
- Customer service experience is desired but not essential.
- Have very good written English and communication skills.
- Confident using the phone.
- Ability to problem solve under pressure.
Hours: 37.5 hours 5 days over 7. The hours are on a shift basis and complete flexibility is required. Their standard shifts Mon to Fri are between the hours of 8am and 8pm. Weekend hours are Sat 9 to 5.30 and Sun 10 to 4. You will need to work at least one weekend day per week.
Shift patterns are confirmed during training
Hourly rate: £11.11 per hour plus accrued holidays
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.
Job Types: Full-time, Temporary contract, Temp to perm
Salary: £11.11 per hour
Benefits:
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Hybrid remote in Leeds
Reference ID: CS