Job Description
CUSTOMER ADVISOR – ZEGNA HARRODS
At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Customer advisor to support the team contributing to our proud legacy and helping shape our vibrant future.
What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.
As a Zegna Store Customer Advisor, you bring the human touch to the luxury experience. You are our ambassador, sharing both our rich heritage and collections and providing a service that is as personal as it is exceptional, and shaping their perception of our brand and ensuring our ongoing growth and legacy.
What makes up your day
Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realise your full potential.
You’ll learn the stories behind the Zegna brand, products and craftsmanship, use these to authentically engage with customers as you share our offering and build ongoing relationships with them to make them feel a valued part of the Zegna world.
You and your colleagues are accountable for achieving sales targets for your store, executing the plans provided by your store manager, as well as using your own initiative to suggest alternative strategies.
You are responsible for ensuring the store environment is always on par with what our customers expect of us and well organized. To achieve this, you’ll be involved in visual merchandising, packaging, stock room management, inventory, cashiering and reporting.
What makes you, makes our team
When you join Zegna, you join a team, working together to shape the future of our company. To be successful in this role you have a passion for style that you take with you no matter where you go, mixing casual and luxury looks to fit your active lifestyle. You’re curious by nature, adventurous and interested in technology. You connect with the innovative spirit behind the Zegna brand and know how to make it relevant and interesting when you share it with others.
What makes you, makes our legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.