Job Description
Office Administrator
If you are looking to get into a company where you can grow, the Office Coordinator role is the perfect place to start. You will have a fantastic insight into both Sales and Lettings and the nitty gritty of how the business functions work.
With ongoing training, you will you learn how to coordinate your own office and meet the needs of the people around you. From chipping in with Marketing projects, collating and updating sales pipelines and reports, to meeting and greeting everyone who visits your branch; you will understand the business, and our customers, inside out.
You will work with your office to help achieve its targets and KPI’s by providing an efficient, responsive and customer focused administration support service to the frontline Sales and Lettings business. As a representative of the brand, you will ensure every costumer’s experience is exemplary and your office presentation is always at the highest standard. You will ensure all office administration is completed accurately, in a timely manner and to a consistently high standard in line with company policy and procedures and all relevant regulatory and legal requirements.
Key Responsibilities:
- Greet every applicant/walk-in with enthusiasm
- Where required, prepare Viewing Packs so your colleagues have the information they need to attend their appointments fully prepared
- Answer the telephone in accordance with company service standards and forward calls to the relevant colleagues
- Ensure all post delivered to the office is sorted and distributed to the relevant colleague and all outgoing mail is prepared, franked and taken to the Post Office in time for the last collection
- Maintain and replenish, as necessary company stationery and office supplies and act as a point of contact for all issues relating to office equipment in the branch.
- Monitor the content of the office generic email and voicemail accounts daily and on a regular basis
- Produce letters and other relevant documentation in follow up to valuation and instruction appointments ensure that these are sent out within 24 hours of the appointments taking place
- Assist with diary management ensuring all absences are recorded accurately in the HR Hub
- Creating Sales Memorandum of Sales to accepted offers
- Load new properties onto the database promptly and accurately. Ensure photos and floorplans are uploaded.
Skills and experience:
- Knowledge of the Sales & Lettings process desirable
- Working knowledge of RPS or similar desirable
- Precise attention to detail, processing high volumes of work accurately yet to deadline
- Excellent customer service skills
- The ability to prioritise and manage pressure
Benefits of working for M&P include:
- Great company culture and regular social events
- Bi-annual incentive trip, either hitting the ski slopes or enjoying the sunshine!
- Cycle to work scheme
- Gym & retail discounts
- Extensive learning and development programme
- The chance to develop within a growing company
Marsh & Parsons is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Job Type: Full-time
Salary: £22,000.00 per year
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Will you be able to reliably commute to West London for this job?
Work Location: In person