Reports to: Port Manager
Vacancy Ref: 2155-SB
Contract: Permanent
Rate of pay: £12.07
Location: Port Ellen
Hours per week: 2 x 40 hour positoins available
Date advertised: 09 May 2023
Closing date: 23 May 2023
CalMac Ferries Limited
CalMac Ferries Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland.
It is a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logistical support to island and remote communities.
For more information, please visit our website at www.calmac.co.uk/corporate/about-us
Benefits of a career with CalMac Ferries Limited
- A rewarding career
- A competitive salary
- Excellent training, development, and career progression
- 37 days annual leave (pro-rata)
- Staff travel pass for yourself, spouse/partner, and dependents
Functional Responsibilities/Key Tasks
- Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
- Sale and validation of passenger and vehicle tickets
- Service disruption arrangements
- Emergency requirements 'out-of-hours'
- All duties connected with ship movements, gangways and securing of vessels
- Car marshalling
- Customer Enquiries
- Statistical entry and consolidation
- Use of VHF and PA systems
- Any other duties required by the Port Manager
Skills and Experience
Essential Criteria
- Good understanding of the CalMac services
- You must be computer literate, with excellent verbal and written communication skills
- You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
- The successful candidate must be able to commute to and from the Port Ellen Ferry Terminal on a daily basis.
- You are expected to have a flexible approach to working, as shift and weekend work will be involved
- Ability to work with initiative as a self-starter, without supervision
- Willingness to be a team player in a dynamic, proactive, and fast-paced environment
- The successful candidate must have a driving licence as they may be required to work at Port Askaig occasionally
Desirable Criteria
- Experience using VHF and PA Systems
- Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
PEOPLE FIRST
We lead by example and inspire others to give their best.
We work constructively with colleagues in a 'one team' spirit.
LOCALITY
We put the customer at the heart of everything we do.
We are accountable for our actions and performance.
BRAVERY
We demonstrate good judgement and decision making.
We act with integrity in all that we do.
The recruitment Information pack is designed to provide you with as much information as possible, relevant to the role and the recruitment process.
CalMac Ferries Limited is an equal opportunity employer as such our selection processes are designed to promote equality of opportunity for all.
If you have any further queries, please contact HR Services by email at [email protected]
The Selection Process
Application
It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data
If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.