Some of what the job involves:
- Leading a true customer facing team and maximising sales and profitability, through driving passion for the brand and product.
- Working closely with the Area Manager in setting KPIs, which will motivate and provide objectives to Shack team as well as create and maintain the Loaf Shack Culture and Retail Best Practices.
- Ensuring that excellent customer service is delivered at all times and the customer message is kept on brand at all times.
- Dealing with all customer complaints and questions, handling escalations, assigning escalations to an appropriate team at the Engine Room
- Initiating changes to improve, develop and measure against KPIs.
- Managing and motivating the team to deliver excellent customer service, demonstrate the use of product knowledge and enthusiasm to maximise sales.
- Recruit excellent Shack Loafers to continue the Loaf brand of excellent customer service.
- Act as a mentor to Shack Assistants and Team Leaders.
- Making sure that VM guides are followed, provide prompt feedback on any VM and stock position changes to the Visual Merchandising Manager.
- Ensuring that all stock within the Shack is correctly and clearly priced at all times.
- Strategically manage the Store operations, taking responsibility for key decisions made at a local level.
What we'd like you to bring to the table:
- At least 2-3 years management experience with outstanding customer service skills
- Proven experience managing and motivating a team and driving their performance to exemplify company values and service expectations.
- Understanding and experience with KPI's and reporting.
- Experience promoting brand culture and identity in order to drive sales.
- The ability to take responsibility and be accountable for your actions.
- Ability to develop processes and implement them.
- A proactive attitude to improving upon current practice. A logical and methodical approach to problem solving.
- Excellent communication, with the ability to form and maintain relationships across the business at all levels.
Some of our benefits:
- We offer 33 days holiday, inclusive of Bank Holidays increasing by 1 day for every year of service (max 36)
- Staff discount 45%
- Friends and Family discount 15%, up to £5,000 retail value
- EAP programme through The Retail Trust
- Cycle to Work scheme
- Medicash - healthcare cash plan
- Death in Service - 4x annual salary
- Westfield discount card
- 15% off Bloom and Wild
- Half day Xmas shopping day
- Refer a Loafer
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of all that we do, striving for better, more efficient ways to make that work.
At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We'd love you to join us on our journey.
Please send your CV and a brief explanation of why you want to join the Loaf team at Redbrick to [email protected]
Please note that unfortunately we are unable to respond to unsuccessful candidates, however we would like to thank you for your interest in our company.