Job Description
Account Executive
Salary up to £28,000 + bonus (OTE £34,000)
This is an exciting new Account Executive role available with us at Shield Safety, to take responsibility for managing a portfolio of small and single site clients. A key role within the Commercial team, the focus will be on retention and growth. You'll work closely with others in the Account Management team and our experienced team of Safety Consultants to support product adoption, cross-sell and up-sell opportunities, as well as renewals.
We are the leading provider of health and safety, fire safety and food safety services in the UK.
Established 20 years ago in 2003, Shield Safety are proud to offer world-class technology, training and expertise that takes the hassle and headache out of safety management.
We work with some of the largest and most respected brands in the UK Hospitality and Retail sectors, including Tesco, Revolution Bars, Interstate Hotel Group, Malmaison and Wilko Retail Ltd, and we have an impressive 95% customer retention rate.
Responsibilities
- Facilitate customer care calls and emails and deliver customer excellence in line with the Customer Care Strategy
- Strengthen and grow existing customer relationships and achieve cross-sell revenue target
- Write sales related documentation including proposals and renewal agreements
- Manage and track client and transactional information in a CRM system and provide weekly reports
- Retain existing clients and manage dispute resolution
- Learning, understanding and advising clients on how to use our services and software and enabling them to realise the value of these
- Establish and maintain regular and appropriate communication with the key contact(s) for the customer through meetings emails and calls
- Keep abreast of competition, competitive issues and products
- Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
- Manage relationships effectively within the company, internal/external stakeholders, clients and suppliers, maintaining efficient and appropriate communication with all parties
Knowledge & Skills Required
- Previous experience in a fast-paced sales role
- Demonstrable success working to a revenue target
- Experience in building strong client relationships, reinforced by building trust, advising and upselling
- Flexible and creative approach
- Friendly and personable nature
- Excellent commercial awareness
- Strong communication skills with the ability to articulate key points concisely without over-complication
What We Offer
Continued training and development is key for all members of our team. A tailored training and induction plan is developed for each new starter to help them get up to speed on everything they need to know. For those who like variety, there will be many opportunities to get involved in various projects across departments, and we fully support regular CPD in order to help everyone reach their full potential.
At Shield Safety, we have worked closely as a team of develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthday’s off, remote working options for those who are office-based and we also offer a generous holiday allowance so you can make the most out of your time off. As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, financial support and much more to support the health and overall wellbeing of our colleagues.
We are a social bunch and our Social Committee organise regular events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely depending on each person’s circumstances).
Our offices are in the heart of Manchester’s Northern Quarter surrounded by bars, restaurants and music venues. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment where dogs are more than welcome.
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
Work Location: Hybrid remote in Manchester