Job Description
About Mobile Reborn:
Established in 2017, Mobile Reborn is a rapidly growing, market leader in retail-ready refurbished technology, specialising in Apple iPhone and Samsung Galaxy Smartphones.
We pride ourselves in consistently delivering quality technology at market-leading prices; with sustainability at the forefront of both our internal and external communication.
Based in Winsford, Cheshire, we operate out of a state-of-the-art processing facility that allows us full control of the products we handle. Boasting over 100 years’ experience in the technology industry, we have a dedicated team of Level 3 technicians and testers underpinning our mission to deliver high quality, refurbished devices.
Job Title: Customer Service Executive
Hours: 37.5 hours per week - Monday - Friday 9.00pm to 5.30pm
Salary: £18,000 - £22,000
Holidays: 23 days per annum PLUS bank holidays
Customer Service Job Duties:
- Answers customer support messages via telephone or web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Receiving product returns from customers and appropriately locating the units digitally and physically
- Logging customer return details using internal systems
- Maintaining the organization of returned items and systems
- Liaising with our B2B partners daily to ensure a smooth returns process
- Re-packaging resalable items
- Returning faulty items to suppliers and manufactures for credits or replacements
- Working with internal departments to ensure customer queries are resolved efficiently
- Keeping accurate records of returns and raising incident reports
- Involvement in weekly / monthly stock audits
- Work with the Operations Team to appropriately redirect stock to partners, customers and suppliers
- Works with management to maintain best practices for efficient communication with customers
- Address costumer questions about new products, services, promotions on sales
- Willing to learn from management to properly apply company policy to customer solutions
- Contributes to bottom lines sales by increasing customer satisfaction
- Meet daily expected output targets
Customer Service Skills and Qualifications:
- Good Verbal and Written Communication Skills
- Customer Service Support Experience
- Excellent Listening Skills
- Results-Driven
- Able to Work as a Team
- Ability to Work in Fast-Paced Environment
- Ability to Work Under Pressure
- Pays Attention to Detail
- Engaging Personality
- Problem-Solver
- Analytical
- Patient
- Skilled Typist
- Multi-tasking
- Prioritising
- Positive and Pro-Active Personality
Job Type: Full-time
Salary: £18,000.00-£24,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
Work Location: One location