Job Description
Role Overview
Role: Senior Credit Controller (Block Management)
Location: Leeds
Company Overview
Qdime Group delivers comprehensive property management solutions to Leaseholders, Residents’ Management Companies, Developers, and Freeholders. Our services, tailored to meet the specific needs of each client, are delivered by our team of diverse, highly skilled, and experienced professionals.
Our aim within the Qdime Group is to provide a full-service offer for all residential property matters. We set ourselves apart from our competition by offering an innovative and client-centric approach and by being very successful at what we do.
Role Responsibilities:
This role sits within the Block Management department and is a support role for both the Property Managers and our external leaseholders. The suitable candidate will be responsible for the collection of ground rent and service charge across our portfolio of circa 8000 units. The ideal candidate will have a proven track record of exceptional communication skills, attention to detail and the ability work as part of a busy team. We are seeking a confident, ambitious individual who is self-motivated and has a “can-do” attitude. Your responsibilities include but are not limited to:
- Collection of Service Charge and Ground Rent.
- Identify and chase arrears by email and letter
- Answer the telephone and take leaseholder payments via WorldPay.
- Negotiate and monitor payment plans.
- Liaise with Property Managers regarding leaseholder queries and outstanding maintenance issues.
- Liaise with solicitors, instructed in connection with debt recovery and monitor performance on each individual case.
- Prepare arrears reporting for both internal and external stakeholders
- Produce bespoke reports for clients in connection with the arrears at the respective property.
- Liaise with the Pre-Sales and Legal enquiries team to assist with sales of leaseholder apartments and reassignments of leases.
- Prepare information and supporting evidence for Court Papers or leaseholder tribunals.
- Update leaseholder records.
- Handle where possible and escalate where needed, complaints and issues to the relevant portfolio manager and in line with company procedures if a formal complaint is lodged.
- Identify improvements and efficiencies in our current Credit Control process.
Person Specification and skills
- Previous Credit Control experience is a must.
- Efficient in maintaining administration and finance records electronically.
- Think on the spot and deal with issues and challenges in a timely fashion.
- Proactive and dynamic taking ownership of all of core duties.
- Accuracy and attention to detail.
- Experience in excel and the formatting of documents.
- Understanding the importance of achieving deadlines and ensuring quality output.
- To ensure confidentiality and security of all business, client and customer documentation/information.
- Ability to gather, assimilate, analyse and effectively summarise information and give briefings/prepare briefing notes as necessary.
- Experience in the formatting of documents.
- Strong interpersonal skills.
- Ability to organize and manage multiple priorities without immediate supervision.
- Ability to communicate effectively with stakeholders with strong written communication skills.
- Ability to multi-task and prioritize daily tasks to meet deadlines timely.
- Strong proficiency with Microsoft Excel, word and outlook.
- Flexible and collaborative approach to working with clients, leaseholders and associates across all levels as well as working as part of a team.
- Ability to approach problems both logically and creatively.
- Proactive and dynamic taking ownership of all of core duties.
- Confident and pro-active approach.
- Use initiative and take responsibility for providing solutions.
The Qdime Group Difference
At Qdime, we understand that client service delivery and a focus on the resident experience sits at the heart of what we do. We put our clients first and enjoy the part we play in helping their buildings thrive.
Our diverse and talented team is what makes us great and keeps us at the forefront of the industry today and will keep us at the forefront long into the future. We would be delighted to have you join us on this exciting journey.
Qdime is an equal opportunities employer.
Job Type: Full-time
Salary: £26,500.00 per year
Schedule:
Work Location: In person