We currently have a vacancy for a full time, experienced computer repair / IT support technician to work from our Egham office in Surrey or, on occasion, to work at local customers’ homes and business clients in and around Surrey & Berkshire and Greater London.
Duties and Responsibilities:
The main responsibility is the repair of desktop computers and laptops, in both Windows and Mac formats, for home and business users.
Some remote repair work may be undertaken from our office in Egham.
Handling customer phone calls and emails, booking in new jobs and responding to support enquires over the phone and email.
Ability to quote customers, take payments, generate and email invoices via our systems.
Order parts and stock as and when required.
A full, clean driving license and own transport essential.
Qualifications:
Ability to work without supervision and sometimes independently, using your own initiative where appropriate.
A confident, friendly manner and smart appearance.
Excellent customer service skill.
A confident telephone manner.
Some formal professional qualifications preferred.
The ideal candidate will be working/have worked for a similar company.
Skills and Experience Required:
Thorough knowledge of Windows and Apple platforms.
Knowledge of Office 365
Experience in repairing Apple products, iMacs, Macbooks and Iphones
Experience in building PCs and diagnosing hardware faults.
Proven experience in :
Virus removal, software errors, data recovery; hardware repairs, including replacing damaged hardware; laptop screen replacements; upgrading hard drives, memory, motherboards, modems, routers, graphics and sound cards and all other components on most makes of PC and laptops; setting up networks and router setup; printer trouble shooting. re-balling / reflow experience (advantageous) Office 365 Knowledge (advantageous)
Job Type:
Full-time
Experience:
IT support: 2 year (Preferred)
Apple experience: 1 year (Preferred)
Computer repair: 2 year (Preferred)
Job Types: Full-time, Permanent
Salary:
A salary to be agreed, commensurate with experience and industry levels.