Job Description
Job Title – Ticketing Administrator
Location – Stamford Bridge
Hours – Full-Time, Permanent
About Us:
As a member of the Chelsea team, you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.
Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.
If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!
About the Team:
The Ticket office is also home to the Disability and the Supporters’ clubs team, who deal with all ticketing enquiries and processes specific to this area.
What We’re Looking For:
To ensure all Disability and Supporters Clubs enquiries are answered accurately, professionally and in a timely manner, including telephone and email enquiries; supporting directly with seasonal stadium ticket sales for both home and away matches.
Duties include:
- Answer all enquiries received via telephone, email, in person and post in an efficient and professional manner.
- Data entry to be precise at all times.
- Ability to sell products both reactively and pro-actively.
- Show excellent supporter service skills and professionalism.
- Point of knowledge to all supporters for the business.
- To work to deadlines and targets both as a team and an individual.
- Promote equal opportunities.
- Processing and fulfilment of season tickets, memberships and match tickets.
- Adhere to departmental policies and procedures.
- To assist the Ticket Office, Reception and Supporter Services teams as and when required.
Must Haves/qualified by demonstrable experience to the level required:
- Excellent written and oral communication skills.
- Have experience in Microsoft Office and data entry.
- Have experience in a customer service role.
Nice to Haves:
- Experience of Equality and Inclusion issues.
- Excellent organisational skills, with the ability to priorities workload.
- Proven experience in a ticketing role.
What We Offer:
https://chelseafc.pagetiger.com/benefits2223
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
Job Types: Full-time, Permanent
Benefits:
- Canteen
- Childcare
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
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