Job Description
From our dazzling location in the heart of London, St Martins Lane offers both colleagues and our guests a hip, cutting-edge experience in the world of hotels as theatre. We currently have an exciting opportunity to join the Front Desk team as a Front Desk Agent.
The ideal candidate will need to be able to achieve service excellence by anticipating guest’s needs, listening and paying attention to every detail no matter how small and working together as a team, whilst ensuring that all accounting and security procedures meet Company requirements. You will be responsible for delivering an Engaging Dynamic Guest Experience.
What you will be doing...
- Ensuring a smooth check-in/check-out for in house guests
- Being available to deal with all guest queries and requests
- Ensuring guest privacy and security and also making sure that confidential information is not disclosed
- Maintaining a professional image on duty, including a polite and courteous manner, cheerful disposition and punctuality
- Delivering an Engaging, Dynamic Guest Experience to all internal and external customers/guests, at all times
What we are looking for…
- An excellent and natural communicator with exceptional people skills
- Conversant with standard PC packages and computerised systems
- You want to be part of a team that works hard, supports each other and has fun along the way
- Punctual, reliable and trustworthy
- Can do attitude
- Proven experience within a Front Office position within a 5* environment.
What is in for you….
- Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
- Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
- Season ticket loan to help with the annual cost of travel.
- Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work.
- £500 referral bonus if you refer a family member/friend and they pass probation and stay six months.
- Guest Experience(A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
- Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
- Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
- Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
- Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.
- Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
- Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
- Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
- Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
St Martins Lane is a destination. We share a need to evolve and express new ideas. To offer experiences that are remembered for a lifetime.
No matter how big or small, a Morgans Original is always entertaining. It’s the best in: food, mixology, design and atmosphere. Morgans Original is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community.
If the above sounds like you then we would love to hear from you.
You must be eligible to work and live in the UK to apply.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Wellness programme
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Work Location: In person
Reference ID: FDASML
