Job Description
JOB TITLE: Night Porter - The Old Inn
JOB REFERENCE: NPG 05/22
REPORTING TO: Accommodation Manager / Hotel Manager
HOURS: Full-time night shifts, based 4 nights out of 7, typical shift (9pm-7am, 10pm-8am, hours may be subject to change)
LOCATION: The Old Inn, 15-25 Main St, Crawfordsburn, Bangor BT19 1JH
SALARY: £13.00-£15.00 payscale
About the role:
We are seeking to recruit a full-time Night Porter to join our dedicated Night Team here at The Old Inn. This is an excellent opportunity to gain valuable skills and join an award-winning company. If you are a person who enjoys workings night shifts and is capable of both working within a team and independently then please get in touch!
The Position:
The main responsibilities for this position include but are not limited to;
- Assisting guests in any way possible throughout the night including all reception and food & beverage service to the standard set by the hotel and to the satisfaction of guests.
- Acting as the responsible person for the hotel during overnight hours dealing with all guest requests, handling any complaints that may arise, and problem-solving.
- Maintaining a high level of security in the hotel and cooperation with all other departments throughout the night.
- Maintaining a safe and secure environment for employees and guests, performing systematic and regular patrolling of the hotel grounds.
- Dealing with disruptive or difficult guests accordingly and report any suspicious/unusual behaviour, calling the Police if necessary. Reporting any suspicious persons, activities, and hazardous conditions to hotel management.
- Issuing of keys only to correct personnel/residents.
- Carrying out porter procedures as per the nightly checklists as set out by the Accommodation Manager.
- Being able to give a clear and concise handover at the end of a shift, highlighting any events that have occurred and forthcoming events.
- Setting up conference rooms in full accordance with the guidelines of the corresponding business sheet.
- Maintaining a clean and smart appearance at all times.
- Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
- Be fully conversant and compliant with Health and Safety, Fire, and Security policy and procedures including acting as Chief Fire Warden while on shift
- Attend any training that has been set up to aid your personal development.
The Person:
Essential;
- Must be over 18 years of age due to legal requirements.
- Hold adequate IT skills & preferably previous experience using service software.
- A desire to deliver excellent customer service.
Desirable;
- Previous hospitality experience.
- Previous experience in a similar role.
- Previous experience in a food & beverage role.
Perks of the job!!
We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department.
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
Job Types: Full-time, Permanent
Salary: £13.00-£15.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Gym membership
- Private medical insurance
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: NPG 05/22