Company Description
Due to continuous growth, Security Monitoring Centre in Nottingham have an opportunity for a CCTV Agent (WSG) to join us on a full time, permanent shift-working basis.
Job Description
What You'll Be Doing As A CCTV Agent
With full training you’ll be assisting with the monitoring of a large, multi-site contract - respond to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
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Make outbound calls to customer and external organisations including the Emergency Services
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Process CCTV and alarm activations speedily and accurately
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Reporting upon incidents for the client and internal purposes
Working Hours: 38.5 hours per week - Working 4 shifts followed by 4 shifts off.
Shift Pattern Example: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
Qualifications
What You Will Need To Be Sucessful In Your Role
You will be a strong communicator and a SIA Licence holder with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment.
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Excellent listening skills
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CCTV Licence
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Work well and remain calm in a busy, fast paced environment
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Excellent attention to detail, with high levels of accuracy
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Be able to work well on your own initiative as well as part of a team
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Strong IT skills
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Able to commit to shift working which includes a blend of day & night working
Additional Information
What We Can Offer You
Salary of £25,440 per annum including shift allowance.
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23 days holiday per year (rising to 24 days after five years service)
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Enhanced overtime rates *
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Free Onsite Parking
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Cycle to Work Scheme
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Company Pension Scheme
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Employee Referral Scheme (£1,000)
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Life Assurance
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Discounts with many retailers, premium brands & cinemas etc..
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Cashback & Voucher Schemes/SmartSpending App
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Childcare Vouchers
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Employee Scholarship Programme
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Bravo scheme: Incentivising high achieving employees
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Health & Wellbeing assistance services
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Ongoing training & development
- Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
More About Us:
Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.
Security Monitoring Centres (SMC) is made up of three of the UK’s leading security businesses; SMC Custodian, SMC Vision and Mentor Business Systems. Combined, these businesses have over 70 years’ experience in developing technology and training our people. Additionally, as part of the global API Group, we deliver exceptional service at every point to hundreds of thousands of customers, ranging from monitoring life safety systems, telecare, intruder, fire, CCTV monitoring, remote concierge services and the provision of service management software.
We welcome applications from talented Customer Service Agents, Customer Service Advisors, Call Centre Advisors, CCTV Agents, CCTV Operators, Call Centre Agents, and Customer Service professionals who live within a commutable distance of Nottingham city centre and can commit to working on a rotating shift pattern.