- AI-Powered SaaS Company managing Customer Service teams
- Improving mental health in some of the World's biggest Companies
- Customers include Nationwide, Natwest and Jet2
Job Title: Enterprise Sales Development Representative
Salary: £35,000-£40,000 basic + £15,000 + Share options, pension scheme
Location: Remote, UK Based
We are looking for a Remote SDR to join a founder led and privately funded SaaS business that has x4 its revenue in the last 4 years. This Company is growing its revenue fast and expanding its customer and employee base internationally. The Company operates a remote first model and has employees split across London and Manchester. They have plans to open a coworking space in London in the next few months but the SDR can be based anywhere in the UK as long as they are willing to travel to London once a month for Company meet ups.
The Company sells an Artificial Intelligence Powered SaaS Solution that automates the running of contact centres and makes them more efficient, saving businesses a lot of time and money. When you interact with the customer service team of a brand, e.g. talking to an agent on Whatsapp, your perception of that brand is formed. This influences your behaviours as a customer and ultimately your likelihood to buy from them again. If you have a bad customer service experience, this can be incredibly detrimental to a brand's reputation and bottom line. This technology ensures that customer service teams are run in the most efficient way so that no customer is left waiting in a queue or on hold for a long period of time. The Company is also transformational for the mental health and employee wellbeing of contact centre employees because it gives them complete flexibility and autonomy when it comes to scheduling shifts, booking holidays, managing their pay etc.
Responsibilities:
- Book meetings with heads of Customer Service teams
- Targeting enterprise customers
- Shadow sales meetings
- Use a combination of phone, email, LinkedIn and video to book meetings
- Form the sales process
- Help to build a Sales Development Representative team
- Previous SDRs are now Enterprise Account Executives and Head of Revenue Operations
Type of person:
The thing that this company cares about most about are the raw attributes that you can't teach - e.g. intelligence, communication, desire to learn and humbleness