The successful candidate will be responsible for providing technical support and guidance at the heart of the trading teams so that Morrisons’ standards for quality, safety, statutory compliance, corporate social responsibility and integrity are achieved. The role ensures that our customers can enjoy wearing our clothing products, knowing that they are safe, legal and great quality. This is a wonderful opportunity to join the great team at our Coalville offices.
You’ll be accountable for:
Ensuring that customers safety and satisfaction are at the forefront of all decision making
Operate a continuous improvement programme through the global quality framework to improve customer satisfaction
Monitor customer returns, complaint trends, social media posts and media reviews to identify product issues and take appropriate action
Verify that all suppliers/factories are routinely audited against the Morrisons Manufacturing Standard and any necessary corrective action plans are implemented by suppliers in a timely manner
Be the hub for supplier communication, clearly communicating Morrisons expectations and quality framework for both domestic and direct import products
Develop, maintain and communicate all technical and quality requirements to ensure all product is developed, sourced and produced in line with Morrisons expectations
Manage the technical process including product specifications, risk assessment, pre-production sign off, product testing, care labels and pre-shipment inspections to authorise approval for suppliers to Morrisons
Understand and support the buying/sourcing strategy for your product area, monitoring performance of suppliers against key KPI’s and work with the trading teams and global sourcing office to ensure the category is working with the right suppliers for the right product.
Simplify and speed up the technical process through supplier development, supporting and training suppliers with the ability to self-manage risk and approve products identified as appropriate
Provide commercially sensitive, objective, technical expertise and product specifications in categories in order to improve profitability
Achieve a reduction in returns/waste to improve the net margin and gross profit
Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…
Some of the benefits you can expect as follows;
- 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member
Annual bonus scheme
Generous holiday entitlement
Four day working week with flexible working hours
Company pension contributions
Private healthcare
Perks with over 850 retailers
- Free parking onsite
Keep up to date with our latest campaigns, project updates and opportunities to get to know us better by clicking here
Role-specific knowledge, skills and experience:
Knowledge
Relevant Degree or equivalent
Sound knowledge of the BRC
Sound working knowledge of Quality Assurance and Quality Control process and procedure
A good understanding of manufacturing process and controls In depth product knowledge of product category with relevant manufacturing experience beneficial
Skills
Ability to identify and manage risk to an acceptable level (brand risk, customer safety)
Ability to influence business decisions that impact on product safety, legality, integrity and quality
Ability to work under pressure and spot opportunities for improvement
Control of supplier approval through audit - formal Lead Assessor qualification desirable
Attention to detail and an aptitude to and understanding of regulations and legal requirements
Competent at checking quality and foreseeable use across a range of product groups to uphold customer expectations
Ability to manage own workload, use initiative and demonstrate excellent problem solving skills
Tenacity to follow up and resolve issues
Experience