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BPP Education Group

Student Support Officer - Manchester

Id Job: 3172794

🏢 On-site
💼 BPP Education Group
📍 Manchester, England
🕒 Today
💰 25000 GBP ANNUAL

Job Description

General information

Reference

004864

Close Date

09/06/2023

Vacancy details


Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile

Customer Experience - Customer Experience

Title

Student Support Officer - Manchester

Contract Type

Permanent

Job Purpose

BPP is a global education provider delivering a full-range of qualifications for professionals at every stage of their career. This includes professional qualifications, university degrees, apprenticeships, work-based learning, and accredited short courses. Established for over 40 years, we deliver courses in law, accountancy, technology, management, nursing and more. Our education is delivered to be as real-world, relevant, and innovative as possible



BACKGROUND



You are the owner of the student's wish. You make things happen and put smiles on faces. You'll be helping our students get the answers and information they need to learn, develop, and progress.

From timetables, programme queries and course deadlines, to bookings and payments, you're an oracle of epic proportions. If you went on Mastermind, your specialist subject would be BPP.

You'll be providing friendly and professional support to BPP customers via a variety of methods including telephone, email and face to face. Your days will be fast-paced and full of variety. You'll have a collegiate team around you, all working together on one common goal: delighting customers with the information they need.

We are seeking individuals who thrive on working in a vibrant and dynamic performance managed customer service environment.



BENEFITS AND REWARDS



28 Days Annual Leave (+5 days after 5 years' service)
BPP Rewards & Offers
Access to a wide range of courses via our study scheme once completed probation
Private Medical and Dental insurance
See more information on all benefits here: https://www.bpp.com/about-bpp/careers/benefits

Key Responsibilities:

please see the JD attached

Department

Customer Experience - Customer Experience

Vacancy location

Location

UK, North West, Manchester St James's

Candidate criteria

Candidate Criteria

  • A genuine interest in helping customers and providing an excellent customer experience
  • Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
  • Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
  • Previous customer service experience handling a high volume of queries
  • Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
  • Positive, responsive, and approachable attitude to conflicting customer demands
  • Ability to absorb, retain and deliver information in order to best advise our customers
  • The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs
  • Demonstrate resilience with difficult customer conversations

If you don't have all the above don't worry, we will train you, we will develop you and we will support you in reaching your full potential. We are seeking individuals with the right attitude, ability to retain knowledge, ability to communicate well and prioritise effectively.
Apply now without delay.

Please note, this is a Hybrid role with a mixture of office and home base working.

Employment Details

Contract Hours

37.50

FTE

1.00

Salary

Starting £25000

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