Job Description
Who we are
Having recently secured £93 million of funding from global investors, Connex One has been voted one of the top 15 fastest growing tech companies outside of London over the past 2 years.
Connex One is a UK based market leading “Omnichannel” provider, providing powerful in-house AI technology to intelligently transcribe and assess calls, with an ever expanding platform of communication channels, including Email, Livechat, Whatsapp, SMS and Facebook.
Established in 2013 Connex One is now present in 5 continents, with a global headcount of over 350 global employees, based between our offices in Manchester, Durban (South Africa), Miami (USA), Melbourne (Australia), Stockholm (Sweden) and Spain (Barcelona).
The teams comprise of; Developers, Support Engineers, Technical Services, Solutions Architects, Sales & Marketing, Operations, Infrastructure & DevOps, Finance & Accounting, HR & Compliance in all global locations. The businesses’ success is based on impeccable client service, passionate people and leading-edge technology.
In a short amount of time Connex One has been recognised for its amazing innovative software and has gone on to win the following awards and titles:
- Cloud Technology Provider of the Year - 2022 Prolific North Tech Awards
- Entrepreneur of the Year Award - 2022 Prolific North Tech Awards
- Top Contender for Unicorn Status - Titans of Tech 2022 Report by GP Bullhound
- 6th Fastest Growing Company - Northern Tech Awards 2022
- Judges Innovation Awards Winner - Northern Tech Awards 2021
- Most Exciting Tech Companies - North West Business Insider 2021
- Young Entrepreneur Award - Nick Mealey, Northern Tech Awards 2018We are currently recruiting for a number of Project Managers and would love to hear from any enthusiastic individuals who want to further their career within a well-established and fast paced business.
Job Overview
To ensure timely delivery of Connex One software products and modules in accordance with customer contractual requirements in a fast paced and innovative environment
- Project Manager
- Continuous and direct contact with new and existing clients
- Regular updates and meetings with internal stakeholders
- Reports to Global Head of Project Management
Main Responsibilities
Project Management
- Managing small to medium sized projects
- Analyse and document initial scope of project via Statement of Work
- Assign owners and responsibilities across tasks
- Highlight risks & assumptions throughout the project
- Define clear project objectives with clients and colleagues
- Ensure key success criteria is detailed for each client rollout
- Compile project plan tasks and dates
- Monitor and ensure efficient, timely project delivery to a high standard
Internal Drive & Communication
- Strong communication is key to this role
- Ensure all relevant risks and issues are communicated correctly against PMO process
- Excellent organisation and maintenance of project documentation
- Internal reporting and updates on customer progress
- Supporting colleagues with ad hoc requests
Client Support & Communication
- All project deliverables must meet customer expectations
- Communicate project plans and documentation to all relevant parties
- Build and maintain strong working relationships with clients
- Supporting clients with ad hoc requests
- Effective prioritisation and meeting deadlines
- Proactive, customer focused attitude
Competencies and Qualifications
- Preferably degree level
- Excellent communication skills are essential
- Outstanding organisational and prioritisation skills
- Experience working to Prince2 / Agile methodologies and project management principles
- Proactive, can-do attitude in a lively team environment
- Knowledge of Trello and Zendesk is advantageous
Attributes
- Wants to develop their role and responsibilities as the business grows
- Our staff are office based and will have to plan and priorities their time to be efficient
- We have a premium product that requires us to constantly seek to understand our prospects' businesses and demonstrate how we can increase their profits
- Change and working at pace are things we pride ourselves on
- We're an ambitious business with bold plans and our people are at the centre of them. We encourage all our people to have live development plans and want them to invest in their grow
Remuneration and Benefits
- 26 days to start (plus UK public holidays)
- Employer Pension Contribution
- Positive working environment in contemporary offices centrally located in Manchester
- Family friendly policies
- Can-do culture and rapid growth
- Promotion of professional development
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
Experience:
- Project Management: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person