Supplier Service Manager
Northampton
As a Barclays Supplier Service Manager, you will build stakeholder relationships and senior engagement with Barclays suppliers in accordance with the Third-Party Service Management Standard, ensuring that all third-party suppliers who provide a service to Barclays Payments Merchant Services meet their contractual obligations, and allowing them to deliver their ambitions in a controlled way, with quality assurance and rigor in the execution of business processes. You will also resolve and remediate breaches and identify and deliver cost savings.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
- Supporting the Head of Service Management in the leadership, delivery, and performance of the service management function in BPMS covering a range of key suppliers
- Facilitating monthly service review meetings, in conjunction with Procurement to review Supplier contractual performance
- Providing leadership to BA4 service management analysts as appropriate to ensure a full understanding of service management related activities, roles, and responsibilities
- Working with Commercial, Finance and Product leads to develop and monitor budgets and a stock forecasting model to support in year and MTP planning
- Maintaining oversight of Supplier adherence to Procurement group policy and mandate
- Co-ordinating change engagement between Commercial partners and suppliers to ensure technology development and supplier related change is managed, costed, and approved
- Supporting a cost optimisation programme to ensure maximum commercial value is derived from the supplier relationship
- Ensuring all relevant controls/policies are understood, demonstrated, and adhered to
What we’re looking for:
- Detailed knowledge and experience of Procurement
- In depth knowledge of best practice operations management, risk, control, business continuity and systems
- Ability to present simple and relevant business performance updates/solutions
- Excellent communication skills, both verbal and written
Skills that will help you in the role:
- Experience of working in a Service or Supplier Manager role
- Knowledge of products/services & systems used across Merchant Services Operations
- Experience of working within an equivalent Governance role
- Able to adapt/flex approach to meet changing business demands/deadlines
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
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