Job Description
Our Benefits
- Performance Related annual Bonus Scheme
- Mon- Fri 37.5 hrs per week
- Overtime is available but not guaranteed.
- Fully Expensed Company Vehicle (with optional private use if required)
- All Tools Supplied
- Pension Scheme
- 24 days annual holiday + bank holidays (increases with service)
- Simplyhealth Cash Plan (including retail discount scheme)
- Critical Illness Cover
- Employee Assistance Programme (EAP)
- Staff discount on Kärcher products
Regional Service Technician
We are currently recruiting in the following postcodes: CH,L
Purpose of the role
To be a custodian of the brand, to effectively meet our customers’ needs, and to help build a growing, profitable, sustainable Kärcher.
Key Areas of Responsibility
- To maintain a high standard of service and repair on all cleaning equipment ensuring the delivery of a world class service experience.
- Health and Safety
- Productivity, efficiency
- Profitability and cost control
- Ensures relevant service KPI’s and SLA's are met
- Taking ownership of service reporting tasks
- Full responsibility for company assets
- Maintain sufficient stock levels specific to area
- Maintain accreditation status
- Full understanding of local maintenance contract terms and conditions
- Participate in a weekend on-call rota, 1 weekend in every 4 when required.
Main Tasks
- To Perform diagnostics, maintenance and repairs on all Kärcher/non Kärcher products (with the exception of Municipal machines) whilst maintaining company and industry standards within the agreed time restraints
- Using Kärcher Diagnostic system to ensure diagnostic testing and repairs are thorough and to the highest quality
- Replacing parts and components and keep detailed, organised records of repairs to each machine – in accordance with customer purchase order system/warranty guidelines
- To maintain regular communication with the Regional Service Manager and Schedulers to ensure efficiencies and KPI's are achieved
- To communicate and actively listen to Customers and Schedulers to ensure positive working relationships are developed and maintained
- To complete documentation of work orders on Oneview FS365 to ensure accurate records and orders are created
- Being responsible for the control of van stocks in accordance with customer base – ensuring 5% difference adhered to during all stock takes
- Ensuring the relevance of individual van stock items and to liaise with the Regional Service Manager where necessary
- Identifying and communicating sales leads relevant to the Business Development Manager and the Key Account Manager
- Maintaining tools and equipment to a satisfactory and safe condition
- To actively participate in 'on the job' coaching and regular performance reviews with the Regional Service Manager
- Being accountable for your self-development and the attendance of accreditation training courses
Your qualifications, experience and characteristics are
- 3 GCSEs at Grade 4, or equivalent, including English and Maths
- An understanding of mechanical, hydraulics and auto electrics
- Proven experience in the service and/or cleaning industry
- Excellent organisational and communication skills required with the ability to work well in a team
- Ability to build rapport and customer relationships
- Experience with electronics, batteries, hydraulics, pneumatics, mechanical and diesel engines- Desirable
- Full UK driving licence essential
- Willingness to travel and stay overnight if required
- Some training will take place in Germany so ideally a passport is required.
Contact details
Kärcher (U.K.) Ltd
Human Resources – Melanie Cunnane, Recruitment Co-Ordinator
01295 752052
[email protected]
www.karcher.co.uk
Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.
Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.
We thank all applicants for their interest ; however, only candidates under consideration will be contacted
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- Life insurance
Schedule:
Work Location: On the road