Job Description
Installation Sales & Design Consultant
Basic salary from £20,500-£22,000 DOE, plus commission with a realistic OTE of 40K
About us
We are one of the UK's leading online bathroom retailers, supplying quality bathrooms to consumers and trade customers alike. Founded in 2001, and recently acquired by Endless LLP we have since gone on to become one of the UK's most successful pureplay retailers.
At Victoria Plum, we're always looking for ambitious and innovative individuals to join our growing business. If you're passionate about putting the customer at the heart of everything you do and aspire to be the best, we can help you realise your potential.
Are you a confident sales professional? Are you looking for your next challenge? Would you like to be part of one of UK's leading online Bathroom retailers ongoing success story? If it is a YES, then we would love to hear from you.
The Role
We are seeking a highly motivated and experienced Sales Consultant to sell bathroom installation projects remotely. The successful candidate will be responsible for building relationships with customers, negotiating and agreeing sales. This is a remote homebased role, connecting with customers over the phone, email, or video calls, and successful candidates will need to be highly organised and self-motivated to succeed.
Role & Responsibilities
- Build quality relationships with customers ensuring Victoriaplum.com is their go to
brand for product and installations.
- Prepare product and installation estimates in line with customer requirements.
- Present accurately priced designs in a professional manner using video calls and
ensuring enquiries are turned into sales.
- Completing quality briefs with potential customers.
- Follow up on customer enquiries that have yet to convert to a sale.
- Ensure smooth handover to the Project Coordinator.
- Improve customers’ experience by ensuring that all inbound calls are handled within
agreed timescales whilst offering best in class customer engagement.
- Achieve all relevant sales targets and customer service levels.
- Follow and implement all Victoria Plum procedures, legislative and regulatory rules.
We are looking for someone with……
- Knowledge of home improvement industry.
- Track record of delivering high levels of achievement.
- GCSE Mathematics and English or equivalent
- Strong customer service ethic with a passion for continuously improving the levels of service provided
- A strong attention to detail, with the ability to work quickly and accurately.
- Strong diary and time management.
- Excellent communication skills both written and verbal and the ability to deal with people at all levels.
- Excellent organisational skills and a willingness to take ownership and accountability of work.
- Resilience & patience to deal with difficult situations.
- Ability to work from home successfully whilst being part of a wider team.
- Strong work ethic with the desire to be successful.
Desirable skills....
- Experience of managing and nurturing relationships with potential customers
- Experience of home improvement design and installation sales
- Experience of working within a Sales team in fast paced multi-channel retail environment.
- Good business acumen and commercial awareness with knowledge of Victoria Plum’s retail sector.
- Forward thinking and ability to identify when a process change may be needed.
- Strong influencing and negotiation skills.
Please note: The successful candidate on their first day will need to attend our Head Office located in Doncaster for an induction, equipment collection and identification checks.
Job Type: Full-time
Salary: £20,500.00-£22,000.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Flexitime
- Life insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
Application question(s):
- Willing to work weekends on rotation.
Education:
- GCSE or equivalent (preferred)
Experience:
Work Location: Remote
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