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We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.

The Faculty of Health, Education, Medicine and Social Care is our largest faculty; with 400 staff serving nearly 5,000 students, it also includes our new School of Medicine. Our Faculty offers a range of undergraduate and postgraduate courses, including doctoral level studies. All our courses are designed with students at their heart and are taught by our award-winning academics, with the benefit of high-end facilities which mirror real-life working environments.

With two A Levels or vocational qualification at NVQ Level 3 or equivalent. We are seeking a competent Service Desk administrator, who is IT literate with a sound knowledge of Microsoft Office 365 and who has the commitment and ability to provide fast and useful technical assistance for our faculty’s electronic practice assessment document (ePAD). You will answer queries on basic technical issues and offer advice to solve them.

This will be for a Fixed Term of one year, from September 2023, to cover Maternity Leave for the present job holder.

You’ll need to be able to communicate effectively to understand the problem and explain its solution. You’ll also need to be customer-orientated and patient.

For informal enquiries please contact Phil Brummell, Student Operations Team Leader at [email protected]

Find out more about working with us.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.