Overview
Hours: 37.5 hours per week, standard hours 8:30-4:30/5 with flexible working
Location: Leicester, LE3 (Hybrid)
Data-driven with a customer focus
Voted as ‘Consultancy of the Year’ with the ‘Best Business Solution’ at TECLA 2021, Consultus is a leading provider of net zero and energy services. Lauded for a ‘world-class’ service with an exceptional reputation, we have one of the highest client retention rates in the industry and have been voted ‘Most Trusted Consultancy’ for 2 years running.
Delivering a variety of net zero and energy solutions, The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.
As a Bureau Analyst, all you need is:
- Logical thinking skills
- A customer-focused approach
- Effective and proactive problem-solving skills
- Computer literate (MS Office/365) with a focus on attention to detail
We are invested in you!
We want to build a team for the future, not just today. That’s why we’re committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve processes.
We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you! In addition, you’ll receive:
- Access to Company Bonus Scheme
- Training and development, to help you become the best.
- A clear progression pathway
- External ‘Employee Assistance Programme’ and continuous initiatives, to support mental and physical wellbeing.
- Enhanced Maternity / Paternity / Adoption Leave pay
- Flexible Working Scheme, to ensure a comfortable work-life balance.
- Beautiful working environment in our new modern offices in Leicester.
The role
This position is responsible for ensuring that suppliers invoice our clients for the sites for which they are responsible and that suppliers apply the correct rates and reasonable consumption levels. The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports; of query resolution, of updates to the database’s site, meter, contract and consumption data, and updates to energy cost and budget information which lead to the delivery of an efficient, accurate and professional service to clients. The role is also responsible for ensuring that processes are refined and adhered to and ensuring timely notification to the Consultant and Client Delivery Teams of any further actions needed to be undertaken by the client. Common tasks include:
- Obtaining and filing utility invoices from suppliers
- Accurately entering utility invoice information into the database, manually or imported
- Ensuring billed rates, metering charges, transportation charges and other charges are validated and the database updated as required
- Daily updating and issuing of clients’ reports within strict deadlines
- Managing deadlines and ensuring communication of any deviations from agreed deadlines
- Ensuring queries are raised with the supplier and followed up until resolved, reporting back to the client once complete
- Maintaining query logs
- Maintaining established supplier contacts
- Accurately updating the database with site, meter and contract information, and consumption data
- Accurately updating the customer’s energy usage data on a monthly basis and ensuring profiles are updated per supplier information
- Ensuring Validate procedures are adhered to and refined
- Validating the client’s ‘cost of gas’ and ‘cost of power’ against reports from suppliers
- Carrying out PayCheck historic bill validation on an ad hoc basis
- Supporting the wider team by performing other duties that may be requested and agreed, or advised by the Line Manager from time to time
Don’t understand some of the above? That’s ok – you can learn with us!
Committed to inclusion and diversity
The Consultus International Group is an organisation represented by individuals from all backgrounds. We are proud to continue building a team which embraces inclusion, so encourage suitable applications from a diverse array of talent.
As a Disability Confident Committed employer, under our Guaranteed Interview Scheme (GIS), we commit to interview candidates with disabilities if their application meets the minimum criteria for the role – please let us know during the application process.