End Date
Thursday 11 May 2023
Salary Range
£0 - £0
Agile Working Options
Hybrid Working
Job Description Summary
This is an exciting opportunity to join the Chief Operating Office (COO) for Group Audit & Conduct Investigations (GA&CI) as Senior Manager Resource Services. Reporting to the Head of Strategy, Talent & Operations you will be responsible for ensuring GA&CI optimally matches the right people with the right skills to deliver both the audit and investigations plans. You will engage directly with senior leaders, whilst also leading your own team to manage our headcount, recruitment and the scheduling of work.
To be successful in the role, you will have excellent interpersonal skills, have shown you can develop others in a project or line management context, and demonstrated your ability to deal with complex, fast moving and multi-variable operational and / or financial management problem solving. Within your team you’ll develop a deep understanding of what is needed for GA&CI to deliver on their plans. Whilst also building a clear understanding of the capabilities of colleagues in order to do this effectively.
Job Description
This role will lead the team providing the scheduling support for delivery teams, as well as meaningful Management Information to leaders across the function.
A key component is to ensure the effectiveness of planning, efficiency of deployment of colleagues, and skills needs & gaps. You'll also take ownership for confidently managing the FTE budget including recruitment, and third party resource augmentation, working closely with the Senior Manager Operations and Finance Business Partners who manage the overall financial budget.
The strategic viewpoint of this position will allow you to consider how best to maximise talent development and growth to develop and deliver our Strategic Workforce Plan while keeping an inclusive focus and approach. We truly believe that to be the best function we need to embrace our differences and make this a place where everyone can bring their whole selves to work.
You’ll need to develop an understanding of the Audit and assurance environment, audit methodology and the key stages. A comparable project, consultancy or operational planning background will provide you with a “fast start”.
Key Responsibilities:
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Leads the Talent and Resource Scheduling managers to ensure teams have the required talent and resources to deliver the plans.
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Effective management of the inclusive recruitment and progression of colleagues through resource and talent activities.
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Manages the overall schedule (matching of colleagues to work) on behalf of the Group Audit Delivery teams: 200-250 colleagues & c. 250 audits plus non-audit work activities, training etc.
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Manage the co-sourcing (external resource augmentation) plan for the function to ensure any skills and capability gaps do not adversely impact the plan.
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Maintain and be a great partner with important internal customers.
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Identifies shortcomings and suggest improvements and implements approved revisions to current recruitment, talent and resourcing processes, systems and procedures.
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Analyses key capability and sills gaps using data from a wide range of sources and identifies possible impacts on the function’s resourcing.
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Takes ownership for implementing formal development frameworks for their team, while informally coaching and mentoring others throughout the organisation and investing in own personal development.,
Additional Responsibilities:
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Develops clear plans in support of talent, succession, progression and development opportunities using the current skills and capabilities status quo and future requirements.
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Sets medium term objectives and takes ownership for implementing a team's performance management systems with guidance from senior colleagues.
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Develops strong relationships with all senior partners, representing the COO function as a key business partner to ensuring the delivery of the audit plan.
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Identifies and evaluates FTE requirements to budget on a monthly basis.
Do you have these skills?
In addition, we're looking for specific experience and technical competence in a number of areas. While we do not expect you to be an expert in all, you’ll have a deep knowledge of some of the following:
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Knowledge of LBG people processes, including recruitment, performance management, absence.
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Understanding of formal resource scheduling, ideally in a consultancy, project management or operational environment.
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Ability to manage internal and external relationships e.g. recruitment and co-source.
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Confident with MI interpretation and ability to assess/compare progress of performance metrics.
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Confident with using technology and data insights to optimise management of a schedule and utilisation.
As well as a competitive salary, you’ll receive:
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A Discretionary Performance Share Award
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Generous pension contribution
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30 Days leave plus bank holidays
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Private health cover
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Share Schemes
In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.
Within GA&CI, we work in a hybrid way with all colleagues doing a minimum of two days from one of our hub locations (London, Edinburgh & Bristol). As you'll be leading a team which may be spread between these locations there may be some travel required.
Does this sound like you? If it does, we’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.