Job Description
Walsh Funerals and Memorials is a well-established, family-owned funeral and memorial company in the West Midlands, and we are proud to boast about being the first all-female funeral directors within the UK. We hold strong values when it comes to looking after our families, therefore being a Funeral Arranger & Memorial Consultant is a very important, yet very rewarding position. We are looking for a caring and nurturing person to maintain our company values and provide excellent customer service, predominantly at our newly established funeral centre in West Bromwich. As you will be the primary point of contact at this branch, prior experience in either funeral arranging or memorial consulting is essential. As long as experience is present in one of those areas, full training can be provided for the other.
We are seeking an experienced funeral arranger & memorial consultant. You will be the primary contact for families, and will be handling funeral arrangements and customer enquires within both our branches at Bloxwich & West Bromwich.
EXPERIENCE IS A MUST.
In order for you to be selected as a candidate, you will need the ability to write clearly and be proficient with word processing applications; a computer test may be requested prior to interview. You must also have a pleasing personality and strong communication skills.
It will be part of the role to be involved in all aspects of the funeral and memorial profession, and we encourage candidates to have an understanding of this, and be comfortable in doing so, before applying.
Responsibilities:
- First point of contact for funeral/memorial enquiries - adopting a sensitive approach at all times, providing expert guidance and advice along the way.
- Arrange funerals, organise viewings and ensure client requirements are met.
- Promote and offer pre-payment funeral plans and memorial offers.
- Liaise with clergy, local authorities and other organisations, sending relevant documentation as necessary.
- General funeral administration: Updating paperwork, maintaining documents, sending emails and word processing.
- Receipt bank payments and charitable donations from clients, and manage petty cash.
- Build positive relationships in the local community.
- Advising and supporting families when choosing their loved one’s memorial.
- Sourcing memorials from stock and dealing with suppliers.
- Updating families on the memorial process - from start through to finish, when the memorial is fixed in place.
Requirements:
- Experience as a Funeral Arranger OR a Memorial Consultant is a must.
- Excellent organisational skills
- Ability to work well under pressure.
- Ability to write clearly, with strong Microsoft office knowledge.
- A caring personality and an ability to counsel clients – showing of empathy at ALL times, whilst maintaining strong communication skills.
- Confidence to work well under limited supervision - lone working.
- Flexible approach to working, as out of hour appointments can be requested.
- Full UK driving licence and own transport, as you may need to work between both Bloxwich and West Bromwich when required.
Job Types: Full-time, Permanent.
Salary: Wage is negotiable and dependent on experience. £10.00-£22.50 (including commission, overtime and performances).
Working Hours: 8 hour shifts Monday - Friday (Flexible With Time Starts & Finishes). Saturdays & Overtime available.
Additional pay:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus
Schedule:
Application deadline: 31/12/2022
Expected start date: January 2023
Job Types: Full-time, Permanent
Salary: £9.00-£22.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- West Bromwich, B71 2BN: reliably commute or plan to relocate before starting work (required)
Experience:
- Funeral Director/Memorial Consultant: 1 year (preferred)
- Customer Service: 1 year (preferred)
Job Types: Full-time, Permanent
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- West Bromwich, B71 2BN: reliably commute or plan to relocate before starting work (required)
Experience:
- Funeral Director/Memorial Consultant: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: FUNERAL ARRANGER & MEMORIAL CONSULTANT