Job Description
JOB DESCRIPTION
Job Title: ICT Support Coordinator Seaford College, Lavington Park, Petworth, West Sussex GU28 0NB NO AGENCIES PLEASE
JOB PURPOSE
Ensure the reliable and secure operation of ICT Systems, specifically: Academic Teaching, Software, Data, ICT Compliance and Telephony. Manage the Helpdesk system, guarantee ticket SLAs and direct the ICT Support team in their day-to-day tasks. Liaise with the ICT Services Coordinator to ensure departmental cohesion.
MAIN DUTIES AND RESPONSIBILITIES
· Maintain and develop platforms and systems – including network devices, security, data protection, Office 365, print management, mobile device management, physical and virtual servers, and WiFi
· Lead the ICT Support team and promote first-class customer service
· Ensure that Helpdesk ticket SLAs are adhered to, within reason
· Provision of first-class technical support for all Staff, Students, Parents and visitors
· Ensure that team members follow the agreed ticket escalation protocol
· Ensure fair distribution of helpdesk tickets and related tasks
· Implement the ICT strategy and service provision, including all aspects of ICT technical support
· Work with the ICT Services team to facilitate the installation and maintenance of software and hardware
· Maintain up-to-date records of all Seaford equipment
· Procure ICT equipment with consideration of budgets and competitive pricing strategies
· Identify potential staff training opportunities and support the HoD in their delivery
· Oversee the database of users, network access rights, and Group Policy and Active Directory
· Support the HoD in scoping, managing and delivering projects
· Maintain a secure and up-to-date knowledge of all ICT systems, services and related documentation in the school
· Take an active role in the Academic ICT Strategy group as directed
HEALTH AND SAFETY
· To promote the safeguarding and welfare of pupils and young people as set out in the school's safeguarding policy
· Undertake all tasks in conjunction with Seaford College's Health and Safety Policies, adhere to all Risk Assessments, and undertake all work to a safe and excellent standard
· To ensure management and monitoring of all health and safety issues and close reporting and communications with the Head of the Department
TEAMWORK
· Be an active member of the ICT and Operations teams with input into meetings and the vision of the school
· To engage and work with team members, staff and associates of the college, showing a professional manner
· To maintain and improve on skills/CPD relevant to the role
· To undertake such other tasks pertinent to the work or needs of the school as may be reasonably requested
ESSENTIAL CRITERIA
Demonstratable experience of:
· 2nd Line ICT support, or extensive experience in 1st Line and expertise in IT and people management skills
· Educational environments
· Team leader or Management roles
· Budget management and procurement
Knowledge of:
· Windows and Apple OS
· Office 365 and Desktop
· Wireless Solutions, such as Ruckus, UniFi
· Windows Server - Active Directory, Group Policy, and other core WS functions
· Virtual Server platforms, such as VMware, Azure
Ability to:
· Explain technical information to individuals of all ages, backgrounds, and IT literacy
· Diplomatically provide information, advice and guidance on complex ICT issues, such as software compatibility
· Manage people, lead a team
DESIRABLE CRITERIA
Experience or Knowledge of:
· Independent schools
· Extended Windows server tools
· Networking Protocols, Switching & Routing
· Switch configuration
· NAS and SAN systems
· MIS (Management Information Systems) such as SIMs, iSAMS
· LMS (Learning Management Systems) such as Firefly, Moodle, Canvas
· MDM (Mobile Device Management) solutions, such as Jamf, DataJar, Meraki
All offers are subject to checks, enhanced checks and references to our satisfaction
Job Type: Full-time
Salary: £26,000.00-£27,000.00 per year
Benefits:
- Discounted or free food
- On-site parking
Schedule:
Work Location: In person
Application deadline: 15/05/2023
Reference ID: ICT Support Coordinator