Job Description
At Print.Work we’re incredibly proud to have over 300 5* reviews on Google and great customer service is at the heart of that. We are looking for a new Customer Service Advisor to join the team and help us maintain our excellent track record.
As the first point of contact for incoming communications, we are looking for someone who is friendly, helpful and good at independent problem solving. The candidate must have good written and oral skills, a great telephone manner, be adept at multitasking and have excellent attention to detail.
The role will include answering incoming calls and email queries, resolving customer issues, maintaining good relations with regular customers and building new relationships. You will be required to create bespoke quotes, find ways to accommodate out-of-the-box requests and contribute to the growth and evolution of the business
Here’s an idea of some of things you might be getting up to:
- Helping customers through the ordering process
- Answering technical questions about artwork
- Diagnosing and investigating customer issues and processing reprints when things go wrong
- Specifying and advising on print runs, identifying ways for customers to achieve their desired outcomes
- Building and processing bespoke quotes.
- Working with our production team to problem solve bespoke orders, tight turnarounds and complex issues
Who are you?:
Our ideal candidate would be hardworking, thorough and able to manage their time well to ensure our customers receive prompt responses. Experience in previous customer service roles is desirable but not essential. You’d be working as a first point of contact for many new or potential customers so being friendly and giving a good first impression is a must as well as an ability to navigate more difficult conversations/interactions with professionalism.
You will have a genuine desire to work with customers of all abilities to advise and help to achieve the best results with their order.
In an ideal world you would have a basic knowledge of print, however prior experience is not a requirement of this role. We’d hope you would be someone who is passionate about looking after our planet and who is looking to join a company that feels the same.
Who will you work with?:
You’ll work alongside our sales and customer support team in the office, reporting to the senior management team. We’re a growing team of 15+ across the business.
Where and when will you work?:
We’re based along Kirkstall road in Leeds and would like the role to be in-house. We operate from 9-5 Monday to Friday and the role is full time.
Job Type: Full-time
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Profit sharing
- Sick pay
- Work from home
Schedule:
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 12/05/2023