Job Description
Do you have great communication skills and a professional attitude towards your work?
Do you strive to provide the best service possible at all times?
Thrive in fast paced customer service environment?
If you believe the answer to ALL of the above to be YES, you could be the ideal Customer Service Advisor for us!
What aspects are involved in this role?
We are currently looking for a Customer Service Advisor to join our busy Customer Services team. In this role, you will be expected to deliver excellent service standards by acting as the front-line relation with customers across all channels and product categories.
The ideal candidate will have a bright and positive outlook with proven experience of working in a customer service role within an office based manufacturing environment.
Purpose of the job:
Guarantee a positive customer experience, ensuring quick and reliable follow up of all customer requests; for example orders, products, information, complaints, by answering in a timely manner and solving pro- actively any concern that might occur. This is a varied role comprising of logistics management, customer service and general clerical duties.
Tasks and Responsibilities:
- Greet customers and visitors to site
- Respond to enquiries and resolve customer issues
- Signpost new customers to relevant team member
- Provide customer production and delivery updates
- Input sales orders on to system
- Booking hauliers on to the goods out calendar and goods in calendar
- Liaising with Hauliers regarding bookings
- Collect and document orders
- Inventory of spreadsheets
- Book appointments for customers
- Answer phone and emails to assist customers with changes to orders
- Assist customers in person
- Acknowledging customer complaints and report dissatisfaction/failures in line with procedures;
- Building strong relations with customers. Keeping them informed of the current status of their orders or answering any other queries that may rise
- Maintain up-to-date knowledge of customer accounts
- Problem solving
- Time management
- Administrative tasks as necessary
The Person:
- Good standard of practical Customer Service experience (>3 years)
- Minimum 2years experience with an SME manufacturing business would be beneficial
- He/she will show they have a professional and courteous attitude wxcellent interpersonal skills and a highly organised approach to their work - able to build and develop customer relationships
- Enthusiastic, energetic person with great phone manner and bright and cheerful outlook
- Has a 'can do' positive attitude, a cheerful self-starter and can think on his/her feet
- Independent and self-motivated, confident using initiative to deliver results
- Ability to prioritise & manage own workload
- Strong track record in a relevant administrative role that provides a solid understanding of the sales / customer arena.
- Educated to GCSE or equivalent in English and Math’s.
- Computer literate, with a good understanding of Microsoft Office software
- The successful candidate will have ideally have worked in the manufacturing sector
Job Types: Full-time, Permanent
Salary: From £23,500.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Experience:
- Customer Service Advisor: 3 years (preferred)
Work Location: In person