Cliveden House - Receptionist
Cliveden is unique. One of the world's finest luxury 5* hotels, our grand stately home is set in the heart of the Berkshire countryside, surrounded by 376 acres of magnificent formal gardens and parkland and with wonderful panoramic views over the River Thames.
Receptionist
As a Receptionist at Cliveden House, you are the reason that our guests keep coming back for more. Our Receptionist team work part of a team to help our guests and create unforgettable experiences for them, exceeding expectations from arrival to departure, to ensure that every guest wants to return. Your responsibilities as a Receptionist will include:
- To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel;
- To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity;
- To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email;
- To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility;
- To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues;
- To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity; and
- To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance using your integrity.
We are looking for a candidate with a passion for hospitality and guest service. The candidate will have hotel experience, and Reception experience is extremely desirable!
What's In It For You?
- Service Charge paid monthly
- 29 days holiday including bank holidays
- Regular team events and appreciation days
- Accommodation
- Free team meals
- Uniform provided
- Awards of Excellence recognition
- Discount on Spa treatments and products
- 25% discount on all Food Beverage
- Length of service gifts
- Team referral scheme
- Health cash plan
- Team rate at our Iconic Luxury Hotels
- Friends and Family rate at our Iconic Luxury Hotels
- Cycle to work scheme
- Employee assistance programme
- …and so much more.
If you find the pace and buzz of service exciting and are looking to work with an incredible team, please get in touch, we'd love to hear from you!