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World of Books Logo

Customer Services Advisor

Id Job: 3172784

🏠 On-site
💼 World of Books
📍 Worthing, South East England, England
Today
💰 21255 GBP ANNUAL

Job Description

Resolving and responding to customer queries using e-mail, live-chat, telephone and other channels.

Based in our Goring office and working in our busy, friendly customer services team, you will be responsible for investigating and replying to queries and complaints from purchasers, partners and suppliers.

You’ll also work closely with colleagues and team leaders to share information, arrange payments, solve problems and escalate issues.

A well organised approach is essential to ensure you meet your targets, and you will also need strong administrative and IT skills to maintain and update records.

Experience in a customer focused role is essential, and to succeed you will also need:

We support our customers from 8.00am to 8.00pm seven days a week. Working hours are 37.5 per week. Various shift patterns are available and most involve some weekend working. Occasional overtime is available during busy periods.


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