Responsible for the smooth and efficient day to day running of the business, ensuring the wellbeing of its guests and employees, and ensuring consistency of product service when on duty.
Essential:
- Minimum 2 year’s management experience within a similar hotel and licensed trade
- environment.
- Excellent multi-tasking, communication, and management skills
- Contingency planning and the ability to resolve customer complaints
- Desirable:
- A recognised hospitality qualification is desirable
Main Duties:
- Deliver excellent customer service and maintain a high standard of customer service at all times, ensuring customers' experience exceeds expectations.
- Regard to both guest and staff needs, ensuring best practice is maintained by the team and identifying areas for improvement.
- Taking responsibility for the setup and effective operation of the premises in conjunction with the General Manager.
- Implementation of a standard of service for the business.
- Maximizing sales opportunities, through effective usage of point of sale and promotions.
- To handle any guest complaints and remedy.
- Effectively manage accommodation bookings and requirements and ensure room standards and cleanliness meet our 3* rating.
- To be aware of the emergency procedures, full knowledge of the fire manual and to ensure that all staff and supervisors are similarly aware.
- To maintain strict control over all stock in line with established Company procedures including purchasing, handling, portioning, wastage, and administration.
- To be fully conversant with all current licensing, Health & Safety & COSHH legislation and to assist in their implementation in line with Company policy
- To ensure the premises are secure at all times and to manage the safekeeping of all assets such as fixtures, fittings, stock and monies.
- Ensure that all opening and closing procedures are adhered to in line with company policy and health & safety.
- To ensure that deliveries are received in good condition and checked and any discrepancies followed through as appropriate.
- Professional Marketing of the Company to promote sales and enhance on seasonal opportunities.
- Accurate Cash Handling, till management, poker machines and financial reconciliation including Bank Lodgements.
- Keeping abreast and up to date on current industry trends, being innovative and inspiring, and creating drink/cocktail lists, products and events.
STAFF MANAGEMENT
- Managing staff, including motivating and leading the team to work to high standards at all times.
- Effective and continual training of all staff
- Performance reviews of staff
- Monitoring of timekeeping and attendance of staff, carrying out return to works
- Staff retention, Recruitment & Selection
- Disciplinary and Grievance Handling