Job Description
Stately-Albion is a manufacturing company that constructs and assembles residential park homes and luxury holiday lodges that are customer focused in design and value. All of our park homes are built using modern materials and design technology while hand-built in the traditional way to coach-building methods and values.
Customer Care Admin/ Stores
Dealing with park owners, park managers and homeowners other departments over the phone and via email in regard to the administration of customer and homeowner records associated with Park Home Warranty.
Based: Stately-Albion, Abercarn.
Scope
Customer Care is an integral part of Stately-Albion, we depend on a good reputation of customer service to maintain a future, healthy order book and to ensure we provided the correct aftersales service to our customers and homeowners. Our customers must feel they have received a good level of service, to ensure the continued success of the business.
Key Attributes
Administrator’s must:
Be punctual and reliable.
Work to the H&S standard required, including the correct use of PPE.
Be prepared to work occasional additional hours and weekends, as the demands of the office require (paid).
Be courteous and polite to all customers.
Manage their own workload within the working day, doing what is required in the office on that time and day.
Work well as part of a team.
Booking in stock from other departments.
Skills
All Administrators must have relevant skillsets and experience in:
Customer services, including telephony complaint handling.
Dealing with complex customer issues.
IT skills – Microsoft Windows & Office.
Some product knowledge of general construction materials and their uses.
Training will be provided.
Hours:
Monday - Thursday: 08:00 - 17:00 (1 hour unpaid lunch)
Friday: 08:00 - 16:30 (30 minute unpaid lunch)
Total weekly hours: 40.
Job Type: Full-time
Salary: £22,880.00-£23,920.00 per year
Schedule:
Work Location: In person
Reference ID: Administrator