Job Description
Synthomer is an innovative and differentiated global leader in sustainable polymer solutions. The Group is one of the world’s foremost suppliers of water based polymers and has leadership positions in many markets. Our polymers help customers create innovative new products and enhance the performance of existing products in key industries such as coatings, construction, adhesives, textiles, paper and nitrile medical gloves.
With the acquisition of Eastman Adhesive Resins in 2022 and Omnova Solutions in 2020, Synthomer grew its global manufacturing network, expanded its product portfolio and boosted its geographical presence, allowing it to better serve over 6000 customers around the world. Synthomer has its operational headquarters in London, UK, and provides customer-focused services from regional centres in Harlow, UK; Marl, Germany; Kuala Lumpur, Malaysia and Beachwood, Ohio, USA. It employs more than 5000 employees across over 40 sites and is listed on the London Stock Exchange.
Purpose of Role:
The main purpose of the job is to provide high quality and efficient customer service to our customers through the administration of customer's orders and logistics.
Main Accountabilities:
•To receive, process and confirm customer’s orders for distribution in the UK and to Europe and the rest of the world.
•To arrange collection and onward transit to customers by coordinating with warehouse and hauliers to manage product movements.
•To process and prepare export and import documentation and liaise with customs agents to ensure timely clearance.
•To ensure that loading paperwork is accurate and the correct labelling is available when shipping dangerous goods.
•To liaise with Credit Control and Sales team as required to ensure that credit blocks are resolved to allow on time delivery.
•To build strong links with our customers through regular dialogue and ensure that relevant feedback is passed on to the Sales team.
•To ensure that all month-end procedures are completed according to deadlines.
•To assist with order documentation, ensuring documentation is compiled as required for deliveries to take place.
•To provide support with any departmental projects.
•To ensure that Synthomers Health and safety policies and rules are adhered to.
•To maintain required databases with accurate and timely data.
•To maintain price lists in SAP.
Benefits
- Cycle to work scheme
- Bonus scheme
- Discounted food
- On-site parking
- Private medical insurance
- Referral programme
Role to be based in Harlow Essex site, schedule Monday - Friday
Why Synthomer?
We are ambitious!
We have grown significantly – both organically and inorganically. We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we’re recognized in the top-quartile for chemicals manufacturing safety.
We believe in high challenge, high support!
We are keen to let you contribute in real roles from day 1. We expect a lot, but offer a lot, too. This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning. So, be up for an inspiring long-term career adventure.
We personalize our approach to development!
At Synthomer, you won't find generic career tracks or development programs but rather a one-size-fits-one approach to employee development. We'll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.
Job Type: Full-time
Salary: £26,000.00-£32,000.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
Supplemental pay types:
Work Location: In person