Job Description
Workshop Technician (Bikes)
About the Customer Service Team
The Brompton Customer Service Workshop consists of a close-knit and open team who are extremely passionate about all things bicycle related. We are passionate about the product and understand what the freedom it provides its users. We focus on making sure that every step of the customer’s and our staff’s journey is positively supported, technically excellent and well communicated at every step of the way. The team operate on a great attitude of owning the work that is presented and championing the quality of their output at every opportunity presented.
The Brompton Customer Service team is made up of a diverse, respecting, and positive group of individuals, that reflects the wider business ethic and drive to promote freedom in cities through the products we manufacture. We are unified in an effort to provide a gold standard of customer service to a global network of Brompton Owners, prospective owners and the supporting dealer network.
Brompton’s Customer Service team is a family of individuals with a “can do” attitude and a desire to empower people’s movement and freedom through the fantastic product we provide. We are driven by an enthusiasm to ensure that two wheels are always moving for everyone.
The role
Your day to day in this role will involve, servicing staff / marketing & bike hire fleets. Reworking and providing quality feedback of new bike builds. You will also champion our values and provide high quality support to our customers, from any-thing from providing advice/support to completing warranty repairs. Support our Brompton consumers but keeping them on the road through quality bike services. When you’re not providing customer service or completing bike repairs you will be creating accurate repair records and reporting for quality feedback, and upkeep of the workshop space and maintenance of stock levels.
You will thrive in this role if you enjoy:
1) Interacting and serving internal & external customers.
2) Getting stuck in with bikes and completing repairs.
3) Appreciate good administration and keeping on top of records and stock levels.
4) Working in a team environment.
Additional duties you will be involved in will include:
- Provide technical support to colleagues.
- Online Training session and technical videos support.
- Helping build processes and technical literature to support the trade and consumer audience.
- Reporting trends in product and team performance and raising business awareness to issues as they arise.
- Positively reviewing and revising bike servicing, to improve the support we provide going forward.
You will have:
- Prior experience servicing bikes, and ideally in a customer facing position.
- Passionate about all things bikes.
Due this role being customer facing and in our Brompton Workshop you will be required to travel in 5 days a week. Our Office is located in Greenford, London UB6 0FD.
Benefits:
Brompton offers you a very excellent working environment with enthusiastic colleagues who get along very well, communicate and cooperate with each other. The working climate is informal, but we work hard. Next to good terms of employment Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle; we all share the same passion and dedication to the company and embrace differences in cultural backgrounds and skills.
- Position to thrive. Whether you’re early in your career or an experienced professional, Brompton provides you with everything you need to excel in your job and for personal growth. You will be actively encouraged to increase your skillset and to attend relevant events.
- 20 days holiday plus all the UK Bank Holidays.
- One additional Friday off every month to enjoy.
- Workplace Pension Scheme, Season Ticket Loan, Childcare Vouchers, Cycle to Work Scheme.
- Huge discount on your very own Brompton (family and friends get discount too).
- Birthday Breakfast, Family Fun Days, Christmas Parties, London to Brighton Bike Rides, Charity Raffles, Volunteering with the local community all go towards creating a working environment that is fun and enriching.
Job Type: Full-time
Benefits:
- Canteen
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- Private medical insurance
- Sick pay
- Store discount
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Greenford: reliably commute or plan to relocate before starting work (required)
Experience:
- Servicing bikes (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person