Service Advisor
Job summary:
As a Service Advisor working at our Volkswagen dealership in Bradford, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated and friendly individual who is dedicated to providing an exceptional customer experience.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!
We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.
Key Responsibilities will include:
Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.-
Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
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Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
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Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
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Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
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Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
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Invoicing completed work and taking payments where required.
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Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
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Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.
Qualifications:
A proven track record of achieving high levels of customer satisfaction.-
A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
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Strong IT skills are essential and experience of using databases would be desirable.
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Ability to work to targets, deadlines and under pressure.
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Ability to quickly build strong relationships.
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A true team player!
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A driving license free from excessive penalties.
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
A highly competitive salary dependent upon experience.-
A life assurance plan and a company pension subject to T&C’s.
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26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
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Flexible and hybrid working policies.
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26 weeks paid maternity leave and 4 weeks paid paternity leave.
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A range of training and leadership development programmes.
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Colleague referral scheme worth up to £1000 per referral.
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Preferential Service Rates (This includes family and friends)
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Long service reward and Loyalty incentives.
Read more about our Employee Benefits - JCT600
Our Ambition:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.