Job Description
Hana Consulting is helping an upscale Central London based 5-star Hotel recruit a Head Waiteress or Waiter
Could it be you?
POSITION: Head Waiter / Waitress
SALARY: £31, 129
DEPARTMENT: Food & Beverage REPORTING TO: F&B Manager, Restaurant Manager, Assistant Restaurant Manager, Assistant Head Sommelier
RESPONSIBLE FOR: Junior Head Waiters, Sommelier, Bartender Commis Waiters
Job Purpose
· To ensure the effective running of the shift.
· To maintain the highest standards of service and hospitality at all times.
· To function as part of a team that is beneficial to the F&B Team
Duties and Responsibilities
· To arrive on duty in accordance with the roster and the Standards of Appearance as lay out in the Employee Hand book.
· Deputise for Managers in their absence.
· Liaise with the Managers on a daily basis, as to requirements or changes of the daily operation eg staffing, table plans, and lay-up, menu and standards.
· Daily liaise with chefs with regards to changes in the menu, daily availability and Allergens for the daily specials
· Assist in welcoming and seating of guests when required.
· Supervise restaurant & bar service throughout, ensuring unnecessary delays are minimised.
· Assist and supervise members of staff in order to provide a good standard of service.
· Demonstrate and maintain high levels of customer service.
· Ensure that all bills have been paid.
· Ensure revenue reconciliation is correct and complete at the end of each shift in absence of a Manager.
· Ensure restaurant is correctly set up for each shift to the required standard.
· To supervise all preparation and service of customer needs
· To co-ordinate the kitchen and the service during meal service
· To be fully conversant with the menu and wine list
· To ensure that employees carry out the daily mis en place, cleaning schedule and to maintain the operation to the highest standard
· Ensure that all staff arrives for work on time and in accordance with the Employee Handbook.
· To meet the shift patterns based on the rota according to the business needs
· To effectively handle customer complaints and refer to manager any complaints from guests as soon as possible.
· To check guest's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
· To take equal responsibility for training within the department in liaison with the managers.
· Ensure hotel rules are adhered to at all times.
· To ensure that a friendly, efficient and courteous service is provided at all times.
BENEFITS
· Holidays increasing to 33 days (including Bank Holidays)
· Additional day’s holiday for your birthday
· 50% discount in our restaurant, café and bar
· ·Life Assurance
· Pension ·Discounted Gym Membership
· Cycle to Work Scheme
· Season Ticket Loan
· Free meals whilst on duty
· Ongoing training and development
· Career progression
· Social events
· Annual appraisal
Job Types: Full-time, Permanent
Salary: £31,129.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: SCAW