Collaboration– accountable for building effective relationships with stakeholders to understand business services and process, to become very familiar with the products and applications comprising the assigned line of business’ technology landscape.
Business documentation – accountable for developing and designing high quality business requirement documentation using modelling and process flow-diagrams, in order to support the effective and timely development of technical solutions.
Technical solutions – accountable for working with the Architecture and Technical teams, ensure that business service designs, user stories and requirements are translated effectively into technical solutions, achieving agreed business goals and service visions.
Improvement development – accountable for assessing and documenting business process and service issues and identify possible solutions or improvements.
Research – accountable for researching possible solutions to increase work efficiency, including innovative tooling or data science related outcomes.
Acceptance criteria – accountable for developing appropriate and robust acceptance criteria for effective technical solutions.
Managing and monitoring relationships with stakeholders. Communicate clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts whilst focusing on user needs. Resolving contradictory business requirements from a variety of business stakeholders within the organisation.
Promote IT governance processes across the organisation
Who we are
Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.
Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.
There's no charge for most of what we offer. Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.