Job Description
Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel.
This position is for a Reception Team Member will welcomes the guests and provides support to all Front Office department as well as working closely and helping all hotel departments.
This 4-stars hotel has 148 rooms and 8 meeting rooms and is located in the heart of the city centre.
Do not miss this exciting opportunity and apply today to be part of this amazing team and be our Reception Team Member!
Please only apply if you have the right to work in UK!
PROFILE / PERSONALITY
- Provide a friendly and personalised welcome for our guests
- Offer an attentive and personalised service
- Handle any comments made by guests and ensure follow-up
- Convey the image of the brand and the hotel
OVERVIEW OF DUTIES FOR RECEPTION TEAM MEMBER
- Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Front Office operations including nights
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach
- Handle guest correspondences on telephone, emails, fax, face to face and ensure prompt follow-ups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are available according to arrival times
- To ensure that credit & cash handling procedures are followed as per the company policy
- Handle overbooking/out bookings to maximise occupancy
- Be ready to assist at any stage of the guests stay, from welcome to farewell
- Promoting company’s ALL loyalty programme
Work Experience
- Flexible with working hours is essential
- ?Good interpersonal skills, guest oriented and service minded
- Positive with a can-do attitude
- Good presentation and confident speaking skills
- Working knowledge of Microsoft Office
- Good listening skills and ability to anticipate
- Well organised
- Team Spirit
- Innovative
- Sales oriented
Benefits
- Working with a fabulous team that are at the heart of the hotel
- Free meals on duty and uniforms provided
- Accor F&B Discount at any Accor Hotel Worldwide
- Accor Friends and Family Rates
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Accor Development Program
- Additional holidays with service
- Cycle to work scheme
- Eye Tests
- Cycle to Work Scheme
- Double paid Bank Holiday
- Competitive Salary
- 28 days of holiday
Job Types: Full-time, Part-time
Part-time hours: 20-39 per week
Salary: £11.01 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- On-site parking
- Referral programme
Schedule:
- Day shift
- Flexitime
- Night shift
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Reception Team Member
Expected start date: 08/05/2023