Job Description
Position Title: Graduate Software Support Engineer
Duration: Permanent
Location: Tamworth
- Our Client has an opening for a Software Support Engineer working with the consultancy team.
- The ideal candidate will have an interest in an Engineering / Computing / Product Design related discipline, with knowledge or experience in Engineering and/or CAD/CAM design or IT support.
You Have:
- A degree in an Engineering Computing related discipline, (e.g. Product Design, Engineering, Computing, etc.).
- An understanding of 3D geometry or CAD
- Strong communication skills.
- A positive attitude and enthusiasm to work.
- An ability to work under own initiative.
- An ability to prioritize and manage own workload.
- An ability to grasp new information quickly and apply it.
- A desire to develop a career within a rapidly changing business.
- This role may require the successful candidate to undertake travel in the UK and overseas, you must be comfortable with flying and a driving license would be a distinct advantage.
Your Role:
- Post-Sales Technical Support
- The CADverter brand has been the flagship of the Client for nearly 30 years.
- Its focus is on the direct translation of 3D CAD data, to or from an alternate mechanical CAD, or standards based format.
- For this role the main focus is the support of the Clients’ CADverter software, the candidate will:
- Interface with customers to successfully record and interpret product problem definitions.
- Interface with internal staff to progress problems through to resolution.
- Generate reports to enable customer problems to be escalated internally.
- Interface with customers to provide problem status updates and deliver resolutions.
Product Qualification Testing
- Our Client provides major updates of product software to their customers throughout the year.
- The role include support for the QA process, offering software-testing support for sprint deliveries and formal product releases.
- The role will include support testing across all primary product ranges: CADverter Products.
- Publish 3D Products.
- Extended Reality (XR) Products.
Consultancy Project Support
- The Software Support Engineer role will provide support to senior members of the Consultancy Team in the delivery of consultancy projects.
- Whilst previous experience is highly desirable, full on the job training will be provided to ensure that the QA Test Engineer fully understands the Client’s product suite and supporting applications.
- The company will also provide any additional training felt necessary for the successful candidate to succeed in this role.
Excellent Opportunity. I look forward to hearing from you.
Job Types: Full-time, Permanent, Graduate
Benefits:
- Free parking
- On-site parking
- Wellness programme
- Work from home
Schedule:
Ability to commute/relocate:
- Tamworth: reliably commute or plan to relocate before starting work (required)
Work Location: In person