Job Description
Job Title: Manager
Basic guaranteed salary offered: £26,500
Working hours per week: 37.5
Duties and skills required – Manager:
· Assisting customers on a wider range of Post Office products such as Postal, Finance & Banking, Travel and telecom. This is restricted to checking relevant forms are completed in the required manned.
· To ensure that financial, operational policies and other procedures are followed, ensuring, effective, efficient and safe environment and systems.
· To ensure high levels of customer care within The Post Office and monitor business standards.
· To perform such other duties, comparable in responsibility, as may from time to time be directed by seniors.
· Effectively supervise performance of staff, ensure compliance with Post Office rules and regulation, ensure smooth operation of postal services.
· To ensure the effective day to day operation of the Post Office and connected retail shop within agreed budgets and targets.
· Be responsible for opening and closing and placing/supervising placing of cash orders, stock orders.
· Ensure all staff deliver a professional, friendly service to all customers.
· Support the Postmaster with employee lifecycle from recruitment to appraisals, training and disciplinary procedures.
· Ensure Health and Safety standards are upheld at all times.
· Work closely with the Postmaster to identify cost saving measures and sales opportunities through analysis of the Profit & Loss statement.
· Create a customer service led culture which is always striving to improve performance.
· Maximise opportunities to drive sales and increase footfall.
· Drive the team to achieve both individual and branch targets including sales, shrink, pricing, waste, cash loss and staff costs.
· Ensure the branch is fully compliant with all current legislation and PO compliance and training requirements.
· Effectively handling any customer and employee complaints to minimise disputes.
· Effectively liaise with staff to ensure accurate knowledge of post office services that can be provided to customers.
· Oversee sales target, stock, vending prices, discount rates and quality of merchandise.
· Develop and implement sales strategies to meet and exceed KPIs and sales targets.
· Make effective use of displays and advertising to encourage a flow of customers.
Job requirements:
· Degree qualification desired. Other qualifications considered.
· Previous experience of working to and achieving demanding targets within tight budgets. Minimum 3 years’ experience is expected.
· Working knowledge of profit & loss accounts desired.
· Desire retail experience in a management role (Training will be provided).
Skills required:
· Leadership.
· Effective communication.
· Be able to work accurately under pressure.
· Organisation.
· Effective customer service.
Job Type: Full-time
Salary: From £26,500.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Edinburgh, EH7 4AA: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Reference ID: Elm Row P O