Job Description
As an award-winning company, here at Proximo we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.
We currently are seeking a great Office Administrator to join our fast-growing team paying up to £26k. You will be joining an upbeat, fun, work hard - play hard culture in a vibrant and positive office environment.
The successful Office Administrator will have excellent communication skills, good time management, and be able to build a rapport with customers. In return for this, the Office Administrator will receive some great benefits including:
· Chester Zoo discounts
· Westfield health plan (including ….eg, eye/dentist etc
· Retail cashback scheme
· Smart/casual dress code
· Service reward scheme
· Cycle to work Scheme.
· 25 days holiday and Bank Holidays
· PLUS your Birthday off
As an Investors in People GOLD standard employer, we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.
If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you. Please see below key tasks and experience required:
· Assist the Branch Manager with the preparation of all Hires that are sent through the branch, raising paperwork and actioning bookings on a timely basis.
· Assist with arranging of the delivery of replacement hire vehicles to Clients.
· Liaising with the Proximo branch network to secure suitable vehicles for Clients when applicable
· Assist with updating clients on the progress of their hire
· Assist in arranging timely collections of clients hire vehicles at the least cost to the business.
· Assist with timely reporting of issues regarding collections of vehicles to HO to allow HO to review the file and advise.
· Liaising with the Fleet and Hire team regarding the Local Authorities to arrange plating of taxis to meet the local authority’s regulations
· Checking and inputting driver hours, agency driver hours, expenses, and fuel costs onto in-house computer system on a daily basis
· Updating Client files with relevant information using the bespoke company system
· Assist with keeping of all relevant paperwork for vehicles and hires up to date and accurate
· Assist with accurately recording vehicle damage to vehicles and ensure vehicles are repaired and HO notified to company procedure.
· Ensuring vehicles are maintained to company policies and procedures.
· Assist with switchboard provision to ensure all calls are answered quickly and dealt with accuracy and efficiency
· Dealing with Inbound Post ensuring all items of mail are allocated to the correct job.
· Ensure all mail is posted to Head Office on a Daily Basis.
· Other duties as agreed with Branch Manager as and when required
Skills Required
· Basic Administration Skills
· Excellent Communication Skills
· Knowledge of internal processes, Tracs and Pro Claim
If you think this sounds like you and are ready to take the next step in your career – APPLY NOW!
We are an industry leading specialist vehicle provider, who delivers excellent bespoke solutions to our business partners and end-customers. We are a leading Claims Management and Credit Hire Company based in Chester and we are renowned for the level of service we offer our customers and are proud to be one of the fastest growing brands in our industry with exciting plans for the future!
Our values are at the HEART of everything we do for our Customers and People: -
· Honesty
· Excellence
· Accountability
· Respect
· Teamwork
At Proximo, we are an equal opportunities employer who is committed to diversity and inclusion in the workplace.
Please be advised that due to the high level of applications we receive, it is not always possible to respond to everyone. Therefore, if you have not been contacted within 7 days your application has been unsuccessful.
Job Types: Full-time, Permanent
Salary: £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
Schedule:
Ability to commute/relocate:
- Coventry, West Midlands: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Assistant Branch Manager