Job Description
We are hiring a Learning & Development Trainer to join our team
What can you expect?
Learning & Development analyses business needs and creates/implements and maintains training/ learning solutions for Mercer O&T UK Wealth Admin. L&D also then ensures that these offerings promote and sustain a colleague base that can perform and grow.
Your primary focus will be supporting the growth of new colleagues in the Mercer O&T UKWA First Contact Team (FCT) and also include working on other wider L&D programs and projects.
What you will be rewarded with?
Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We will count on you to:
- Lead on delivery for core projects and assist on others as a growth opportunity
- Create and maintain core material and support in other courses and programs
- Be comfortable & effective operating a blended learning method & structure
- Coordinate training requests, create & deliver training plans to scope
- Liaise effectively with operational stakeholders and learners at all times, managing key relationships and mitigating risks as appropriate
- Assist in building, developing & sustaining a strong Sensei cohort of learning contributors from operations
- Understand the importance of aligning learning delivery with business needs, supporting the evolution of business operations as appropriate
- Have a strong understanding of core Mercer O&T UK Wealth Admin teams, systems, policies, procedures & structures
What you need to have:
- Previous experience of contact centre operations and training
- Proven ability to work effectively as a contributing team player and also on their own as appropriate as a self-driven, self-managing, proactive trainer
- Naturally highly motivated to deliver effective training on time and in scope
What makes you stand out?
- Previous experience working a pensions/financial services environment
About Us
Mercerbelieves in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan(NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenterand Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] discuss any specific needs.
Job Type: Full-time
Schedule:
Work Location: Remote
Reference ID: R_230531