Job Description
Do you want to join an ambitious forward thinking firm?
We are excited to be in the process of obtaining an insurance contact and due to expansion, we have a number of roles available including a number of positions in our Medical Instruction Team.
As a Medical Legal Administrator you will help our customers in attending their initial medico-legal appointment by co-ordinating with experts and medical agencies.
Previous Experience is desirable but full training will be provided.
This role would suit an ambitious candidate who may wish to pursue a career in law or who may have a fee earning background wishing to take a step back. We do advocate promotion within and promotion as well as Training Contracts are offered to the right candidates who want to grow their career and show willingness and enthusiasm to learn.
Key Duties & Responsibilities:
- To make outbound and take inbound calls from customers
- Coordinating medical appointments
- Drafting detailed letter of instructions to medical agencies and/or directly with medico-legal experts
- Accurately collect data
- Obtain GP and Hospital Records where necessary
- To provide an excellent customer experience by way of a friendly telephone manner and active listening
- To provide clear communication to customers and/or their representatives
- To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- To contribute towards continuous improvement with generation of ideas
- To drive your own development by actively seeking development opportunities
- To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA and GDPR legislation
- To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
- To adhere to company policies and procedures
- To actively and positively promote and represent Robert James Solicitors throughout the firm, and to external bodies
Experience & Knowledge:
- Previous experience working within a telephone-based customer service/contact centre environment is desirable
- Professional approach
- Outstanding communication and customer service skills
- Strong written, oral and interpersonal skills
- Excellent time management and organisational skills
- A flexible and adaptable attitude to resolving issues
- An ability to handle objections and proactively market Robert James Solicitors
- An ability to work using own initiative within boundaries
- An ability to in work in a fast-paced environment
- An ability to work effectively with people across a wide range of levels and responsibilities
- Good IT/Keyboard skills
- Attention to detail
The role is a full time role and is office based.
Job Types: Full-time, Permanent
Salary: £19,000.00-£22,000.00 per year
Benefits:
- Casual dress
- Free parking
- Gym membership
- On-site parking
- Wellness programme
Schedule:
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Medical Legal Admin