Job Description
Job Title: Guest Services Manager
Location: Cofton Holidays - Dawlish
We are Cofton
Experience Enthusiasm Legacy Resilience
This a fantastic opportunity for a career-minded individual to join a much-loved multi-award-winning family-owned Holiday & Leisure Park in the picturesque Village of Dawlish, Devon We are seeking a dynamic and experienced leader to join our team as a Guest Services Manager at our popular holiday park. This is a fantastic opportunity for a highly motivated individual to join a thriving business and create a genuine impact to guests that return to this much-loved holiday destination.
Responsibilities:
- Direct and manage all areas of guest services across the holiday park
- Towing and Siting touring Caravans
- Manaing the daily cleaning of Touring and front of house areas
- Car pass and wrist band checking
- Assisting with repairs and maintenance
- Meet and greet guests, and provide excellent customer service
- Liaise with teams across the park to ensure guest satisfaction
- Ensure that the customer experience exceeds expectations
- Help develop and implement new guest-related initiatives
- Ensure the guest services team is properly trained and motivated
- Crate and manage staff rotas in line with budget and need of the business.
- Deal with guest complaints and escalate as appropriate
- Monitor and analyse guest feedback and recognise areas for improvement
- Manging Department Health and Safety
- Managing a team of Park Wardens
Requirements:
- Minimum of three years' relevant experience
- Excellent customer service and communication skills
- Demonstrable experience in a similar role
- Experience in Rotering and training staff
- Strong organisational and problem-solving skills
- Passionate about delivering excellent guest experiences
- Ability to work with a multi-disciplinary team
- Ability to work under pressure and handle multiple tasks
- Strong IT skills, including the ability to use Microsoft Office and booking systems
- Weekend working essential
- Working from home will not be possible
The successful candidate will have a proven track record in delivering exceptional customer service and demonstrated experience managing teams to achieve their objectives. We offer competitive compensation packages and the opportunity to be part of a vibrant and fast-growing business.
BENEFITS
As well as the general benefits of working in hospitality, Cofton brings you great benefits on top!
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Salary -£14.42/hr
- Training and development opportunities
- Company Healthcare Scheme available (after successful probation)
- Access to company PerkBox scheme
- Discounted Staff Menu whilst on duty
- Discount on food and drink from restaurants
- Complimentary use of leisure facilities
- Discounted rate for exercise classes
- Reduction on accommodation for friends and family
- Free On-site Parking
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What's great about working for Cofton is being part of a successful business and part of a devoted team, we're located out of town in the countryside with great transport links, you can cycle from Dawlish or Starcross, we have a bus stop on our entrance with busses running regularly from Exeter to Dawlish, Teignmouth and beyond, for those that drive we have plenty of onsite parking._
If you are interested in this exciting role, please apply with your CV and a covering letter.
Job Type: Full-time
Salary: £14.42 per hour