Job Description
Team Member - Pizza Hut at Glenshire Group
We are currently recruiting for a Team Member as we add Pizza Hut to our Business portfolio, this will be based in Kirkcaldy.
About Glenshire Group
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors operating within various sectors including Retail , Hospitality, Property, Cleaning Hygiene, Online and Frozen Drinks (Skwishee) space.
Reports To: Restaurant General Manage
Position Overview: Team Members are jacks of all trades. You can gain experience in helping
customers with their orders, running food preparation and working together to keep the restaurant in
order.
Functional Responsibilities:
- Enjoys keeping things clean and safe for customers and teammates
- Adheres to all safety, sanitation and security standards
- Follows all standards for the quality execution of specific stations of responsibility
- Maintains knowledge of menu items and promotions
- Follows all cash handling procedures safely and in accordance with company standards
Leadership Responsibilities:
- A self-leader who takes ownership of tasks and role
- Takes ownership and responsibility of one's own actions
- Aspires to lead and mentor peers
- Continually communicates with manager to analyze and understand business needs
- Culture Responsibilities:
- Champions Yum!’s culture and values
- Dedicated to doing quality work
- An inclusive team player
- Fosters positive relationships with teammates and customers
- Anticipates customers’ needs by being attentive to body language signs in order to add value to
the customers’ experience and promote repeat business
- Handles customer complaints according to guidelines to ensure customer issues are resolved
- Educational & Experience Requirements:
- GCSEs or equivalent in core subjects grades A-D
- Food retail or service industry experience preferred.
- Ability to exceed Customer Satisfaction expectations
- Sound communication and interpersonal skills
- Willingness to learn new skills
Physical Requirements:
- Able to bend at the waist and lift items up to 10 Kgs. to waist level
- Able to move items up to 10 Kgs. for distances of up to 25 feet
- Able to remain standing and active for an 8-12 hour shift
- Able to tolerate exposure to hot temperatures (above 32° C) throughout the shift
- Able to hear, understand, and respond to Team Members' requests in a loud environment
- Skill and coordination at using hands to perform kitchen and cleaning duties such as operating
machinery and kitchen equipment
- Able to tolerate exposure to all products without an allergic reaction or sensitivity.
- Able to tolerate exposure to chlorine sanitizing solution