Job Description
Volkswagen and Škoda Service Advisor Team Leader
Citygate Volkswagen, West London
OTE: £60,000
Permanent
Role overview
Citygate Automotive are looking for a Hub Supervisor to join the team at our newly refurbished West London site. As the Service manager you will be reporting into and assisting the aftersales manager manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.
Location
The role is at Volkswagen’s European Flagship Dealership in West London Brentford, a state-of-the-art facility, with a 25-ramp workshop, its own multistory car park, and an indoor used car showroom. Whether it is grabbing a Camper Café Coffee or exploring our collection of special and unique classic Volkswagens, Citygate West London offers an experience for our customers and our staff that is unrivaled. A facility like this combined with the culture, ethos and people values which Citygate and our team at West London pride themselves on is a magical combination.
Key responsibilities
Your key responsibilities as the Service Advisor Team Leader will be:
· Support and drive the Hub Team to achieve the criteria set as part of the Citygate, ‘5 pillars of Aftersales’. THE FOUNDATION IS CUSTOMER SATISFACTION. Pillars are listed below.
- To ensure every customer receives a VHC and associated video
- To achieve the specified Average Invoice Value
- Workshop productivity over 100%
- To achieve tyre sales target
· Achieve Brand Retail Recovery
· To monitor and manage costs in accordance with agreed budgets
· To manager each customer journey with advisors in terms of communication touch points
· Carry Over check (8.00 am)– job cards and stopped status check on RTC with appropriate messages sent to the customers.
· VHC Quick quote (labour pricing if repair is not on quick quote) and driving the average timing up of VHC to <10 minutes.
· Management of breakdowns
· Support host, hub, admin, ASM, Parts team
What’s in it for you?
With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
· Access to our in-house training academy for everyone
· Internal career progression opportunities across our various brands and locations
· High street discounts
· Wellbeing portal
· Employee assistance programme
· Purchase, service and parts discounts
· Employee referral scheme
· Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As a Service Advisor Team Leader, you will ideally have the following skills and abilities:
· A full valid UK driving licence is essential.
· An excellent understanding of Health & Safety best practice. Excellent communication skills.
· Previous motor industry experience.
· Experience of managing a team
· Experience of working in a sales environment and/or a customer facing role would be beneficial.
· To be able to maintain a safe and productive working environment at all times.
· You will need excellent customer service skills, in order to build a strong rapport with our customers.
· You will need to be highly organised and have excellent attention to detail.
Why Citygate
Citygate is a highly successful, privately owned business that has grown from 5 locations in 2015 to 16 in 2023 significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), and provide excellent quality training. As we continue to grow our key focus is for our people to grow with us, are you ready to start your Citygate journey?
Job Types: Full-time, Permanent
Salary: £40,000.00-£60,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
Schedule:
Supplemental pay types:
Work Location: In person
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